Residential Support Specialist

Behavioral Health Network Job Opportunity

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and is proud to be recognized as a Certified Great Place to Work and one of The Boston Globe's Top 10 Employers in Massachusetts. Since 1938, we've been providing high-quality, affordable, and culturally responsive behavioral health care to children, adults, families, and communities.

We have two positions currently open, one is an 8 am - 4 pm shift in Westfield while the other is 8 am - 4 pm shift in Southwick. Pay for this role is $21 per hour.

• Purpose-Driven Work – Make a meaningful impact in the lives of individuals, families, and communities throughout Western Massachusetts.
• Professional Growth – Access ongoing training, mentorship, career development, and advancement opportunities across one of the region's largest behavioral health organizations.
• Supportive Team Culture – Join a collaborative workplace guided by our HEART values:
  Humanity, Empowerment, Accountability, Respect, and Teamwork.
• Stability & Opportunity – Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits – Generous PTO, 403(b), educational assistance, medical, dental, vision, employee assistance programs, and more.
• Certified Great Place to Work – Work for an organization recognized for creating a positive and engaging employee experience.

As a Residential Support Specialist in BHN's ACCS (Adult Community Clinical Services) you will provide direct services to individuals served in a 24/7 program that helps individuals meet their goals and reduce hospitalizations. ACCS provides clinical and rehabilitative interventions to aid in client's mental illness recovery. In this role, you will:

• Monitor individuals' health and well-being, assisting with daily living skills and encouraging independence
• Provide medication support and document services provided
• Initiate and support quality of life through empowerment, respect, and dignity
• Deliver crisis intervention and emergency support as needed
• Plan and facilitate opportunities for community activities and social engagement
• Help individuals build and maintain social support networks and relationships
• Maintain updated credentials through trainings, meetings, and certifications

• High school diploma or G.E.D. (required)
• Bilingual in Spanish (preferred)
• At least three months of experience in human services (preferred)
• Valid driver's license and reliable vehicle available for working hours (required)
• Commitment to empowerment, growth, human rights, and community integration
• Training provided by BHN – no prior certifications required

We Hire for HEART! Since 1938, BHN has delivered high-quality, culturally responsive behavioral health care, building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core values—Humanity, Empowerment, Accountability, Respect, and Teamwork—guide how we lead, serve, and support one another. If you're ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference, we'd love to hear from you.