Field Service Technician - Telecom Networks

Our client is seeking a dedicated and skilled Field Service Technician to join their operational team serving the Soweto area. You will be responsible for the installation, maintenance, and repair of telecommunications network equipment and customer premises equipment (CPE). This hands-on role is crucial for ensuring reliable connectivity and customer satisfaction within the community. You will work directly with customers and network infrastructure, requiring technical proficiency, problem-solving skills, and excellent customer service abilities in the bustling Gauteng province.

• Install, configure, and troubleshoot broadband internet services, including modems, routers, and Wi-Fi equipment at customer locations.
• Perform maintenance and repairs on existing telecommunications infrastructure, ensuring optimal performance and uptime.
• Diagnose technical issues related to signal strength, connectivity, and equipment malfunction.
• Adhere to strict safety protocols and company procedures while performing duties.
• Provide clear and courteous customer support, explaining technical issues and resolutions effectively.
• Document all service calls, including work performed, parts used, and customer interaction, in the company's system.

• Minimum of 1-2 years of experience in a field service or technical support role, preferably within the telecoms industry .
• Solid understanding of networking concepts, including TCP/IP, LAN/WAN, and Wi-Fi standards.
• Experience with installation and troubleshooting of broadband technologies (e.g., DSL, Fibre, Fixed Wireless).
• Ability to read and interpret technical diagrams and service orders.
• Good communication and interpersonal skills for effective customer interaction.
• A valid driver's license and a reliable vehicle are essential for this role.

• Competitive hourly wage with opportunities for overtime.
• Company-provided tools and uniforms.
• Access to a company vehicle for business use.
• On-the-job training and skill development in telecom network technologies.
• Potential for career advancement within the company.
• A supportive team environment focused on service delivery in the Soweto community.