Telecommunications Field Technician

Our client, a prominent telecommunications company, is seeking a dedicated Telecommunications Field Technician to join their team serving the Soweto area and surrounding regions. This role is responsible for the installation, maintenance, and repair of telecommunications services, including internet, voice, and data, for residential and small business customers. The ideal candidate will possess strong technical skills in telecommunications equipment, excellent problem-solving abilities, and a customer-centric approach.

You will be working directly with customers on-site, ensuring high-quality service delivery and customer satisfaction. This is a fantastic opportunity for an experienced technician looking to grow their career within a dynamic and essential industry in Gauteng .

• Install, activate, and troubleshoot telecommunications services including fiber optic, DSL, and VoIP.
• Perform repairs on customer premises related to internet, phone, and data services.
• Run, terminate, and test coaxial, ethernet, and fiber optic cables.
• Install and configure modems, routers, set-top boxes, and other customer premise equipment (CPE).
• Educate customers on service usage and basic troubleshooting techniques.
• Adhere to all safety protocols and company procedures during site visits.
• Maintain accurate records of service calls, work performed, and equipment used via a mobile device.
• Manage van stock and tools, ensuring they are organized and accounted for.
• Identify opportunities for service upgrades or additional product installations.
• Represent the company professionally and provide excellent customer service.

• Minimum of 2 years of experience in telecommunications installation or repair.
• Proficiency with tools and equipment used in telecommunications installation (e.g., cable testers, meters, fusion splicers).
• Understanding of networking concepts (TCP/IP, LAN, WAN) and telecommunications technologies (DSL, Fiber Optics, VoIP).
• Ability to read and interpret technical diagrams and manuals.
• Strong diagnostic and problem-solving skills.
• Excellent customer service and communication skills.
• Must possess a valid driver's license and a clean driving record.
• Ability to work independently and manage a daily schedule of service appointments.
• Physical ability to climb ladders, work in confined spaces, and lift moderate weight.
• Familiarity with common home electronics and computer systems is beneficial.
• Willingness to work flexible hours, including evenings and weekends as required.

Our client offers a competitive salary of R per annum , based on experience.

• This full-time position includes benefits such as a company vehicle, fuel card, and opportunities for career advancement.
• Comprehensive training on new technologies and services is provided.
• Mobile phone and necessary tools are supplied.