Broadband Network Technician

Our client, a fast-growing telecommunications company, is seeking a motivated and technically adept Broadband Network Technician to join their operational team in Soweto, Gauteng . This role is essential for the installation, maintenance, and repair of broadband internet and telecommunications services for residential and small business customers. You will be responsible for ensuring high-quality service delivery and customer satisfaction through efficient and effective technical support.

The ideal candidate will have practical experience with broadband technologies, including fiber optics and Wi-Fi, along with excellent diagnostic and problem-solving skills. This is a field-based position requiring regular travel throughout the Soweto area. You will be a vital link in connecting communities with reliable and fast internet services.

• Install, activate, and configure broadband internet services, including modems, routers, and Wi-Fi systems.
• Troubleshoot and resolve technical issues related to broadband connectivity, signal strength, and equipment malfunctions.
• Perform diagnostic tests using specialized equipment to identify network and service problems.
• Repair or replace faulty customer premises equipment (CPE) and related cabling.
• Educate customers on the proper use of their services and equipment.
• Adhere to all safety guidelines and company installation standards.
• Maintain accurate service records and document all work performed.
• Manage inventory of parts and tools in a company-provided vehicle.
• Collaborate with customer support and network operations teams to elevate and resolve complex issues.
• Ensure a high level of customer satisfaction through professional conduct and efficient service delivery.

• Minimum of Grade 12 or NTC III qualification in Electrical Engineering, Telecommunications, or a related technical field.
• 1-3 years of experience in a similar role, such as field technician, installer, or repair technician, preferably in the telecommunications industry.
• Good understanding of broadband technologies, including DSL, Fiber Optic (FTTH), and Wi-Fi standards.
• Proficiency with hand tools and diagnostic testing equipment used in network installation and repair.
• Ability to read and interpret technical diagrams and manuals.
• Strong customer service orientation and excellent communication skills.
• Valid driver's license with a clean driving record is mandatory.
• Ability to work independently, manage time effectively, and handle physically demanding tasks.
• Willingness to work flexible hours, including occasional evenings and weekends.

• Our client offers a competitive wage, potential for overtime pay, and a benefits package including medical aid and a retirement fund.
• A company vehicle, fuel card, and mobile phone are provided.
• Comprehensive training on installation procedures and product knowledge is provided, along with opportunities for career advancement.

Join our team in Soweto and help build the future of connectivity.