Receptionist, Healthcare

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Spanawaytime type:
Full time posted on:
Posted Todayjob requisition :
JR101471

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services.

Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position:

Sea Mar is a mandatory COVID-19 and flu vaccine organization

As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on  the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances  self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally-aware services.  Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an   excellent client experience by:
Understanding and empathizing with client needs   Surpassing client expectations   Demonstrating a high level of integrity   Exhibiting compassion and commitment   Advocating for social justice   Taking pride in individual work as well as that of the team   Continually learning to stay current with industry standards, best practices and technology  As a Sea Mar employee, the individual in this position commits to adherence to these values to their  utmost ability and endeavors to strengthen and embody this mission daily.  

Includes the following, but is not limited to:  
• Maintain a clean and healthy work space environment and patient area.  
• Responsible for all daily front desk activities to ensure completion.  
• Answers the telephone and assists callers.  
• Schedules and confirms patient appointments according to the Front Desk Manual.  

Job Description  
• Maintains an average daily registration schedule of 21 patients per provider (MD) and 18  patients per provider (ARNP/PA) or 70 phone calls, depending on role..  
• Assists the medical/dental records department in;
Scanning documents, queuing/indexing, sorting, filing, pulling charts as needed.  
• Distributes and screens all incoming and outgoing mail.  
• Maintains a 100% Collection rate by collecting patient’s account payments and balances.  
• Assists patients in filling out patient registration forms.  
• Assists all patients with accessing services to Health Care.  
• Informs patients about other Health Centers and community services.  
• Accurately enters patient demographic information into the practice management system.  
• Demonstrates knowledge and skills necessary to provide care appropriate to the age of  the patients served.  
• Works as a team with the back office to ensure Clinical Quality Measure gaps are  addressed.  
• The front desk will work as a team and complete the tasks that they are responsible for  but will always be prepared to assist others as needed.  Productivity and Quality  
• Acknowledge each patient’s arrival inside the clinic with a smile. Offer your assistance. If  you are on the phone during their arrival, please let the patient know that you will be with  them in a moment.  
• You will address each patient by their last name.  
• You must answer each call within 3 rings.  
• When you are addressing patients calling on the phone, each patient should receive a  sincere and pleasant greeting.  
• Every call should be answered with, “Good morning (afternoon), Sea Mar Community    
• At no time should any call be placed on hold for longer than 2 minutes without  checking in with the patient.  Personnel and Performance Metrics  
• Adhere to schedule and be prepared to provide services by 8am each day.  
• Provider services using AIDET skills at all times.  
• Complete quality care gaps for 100% of…