Application Analyst - Principal

Job Description:
This position is responsible for complex to expert level work supporting information technology application(s) through planning, designing, implementing, maintaining, and providing ongoing optimization and support

(e.g., electronic health records, registration, scheduling, billing and collections, lab and pathology, radiology, picture archiving and communications (PACS), cardiovascular, pharmacy, home care, long term care, population health, consumer and patient facing technologies, enterprise resource planning, workforce scheduling, time and attendance, customer relationship management)
The following states are currently paused for sourcing new candidates or for new relocation requests for current caregivers:
California, Connecticut, Hawaii, Illinois, New York, Pennsylvania, Rhode Island, Vermont, Washington.

This position may be required to travel for rounding & possible in-person meetings.

Prefer candidates that have experience with Phoenix, Bones, Wisdom, Kaleidoscope, Dermatology & Occupational Medicine.

The Principal analyst is responsible for providing overseeing technical support, configuration, integration, and maintenance for various healthcare applications and their technologies throughout their lifecycle (e.g., selection, implementation, support, archival and decommissioning).

The Principal analyst will provide strategic guidance and ensure the alignment of application configuration and support with organizational goals and objectives. The principal analyst will also manage projects related to these applications and their technologies and help plan and execute large projects. The principal analyst will mentor other analysts and is expected to develop and maintain best practices and standards for application configuration, deployment, support, archival, and decommissioning.

Principal analysts may supervise lower-level analysts.

Essential functions are performed independently under minimal supervision and direction, in addition to assisting to oversee and mentoring other analysts.

Essential Functions

• Provides support to Stakeholders through analyzing and diagnosing problems to determine resolution

• Gathers, validates, and translates technological requirements into design and development specification while providing product management

• Configures, test, installs, implements, monitors, and maintains common and complex systems (applications, workflows, processes hardware, etc.)

• Documents and recommends workflow changes and technical/functional designs needed to support the business requirements.

• Partners with external vendors to support related third-party applications including integration/implementation, support, and troubleshooting

• Solves complex issues, incidents, and problems according to agreed upon service levels and according to department standards.

• Serve as PM and complete PM functions for projects of complex nature and span cross functional areas. Work collaboratively with the DTS Project Manager (if applicable) team assuring key initiatives are organized, planned, and managed. Ensure effective handoff from demand intake through DTS governance processes to project management.

• Responsible for quality review of team projects, demand creation, and resource management processes and creating a remediation plan for any issues identified

• Mentors and identifies training opportunities for teams, for all technical duties of the department, demand management and resource management processes.

• Collaboratively works with peers, internal and external stakeholders, and vendors to develop best practice and standards for all technical duties of the department, demand management and resource management processes.

• Follows documentation and change management standards.

• Participates in development of training and knowledge-based materials for use by peers, end-users, and other team members.

• Configures and integrates electronic and mechanical hardware with software products to meet the functional criteria of client specifications

• Develop and understands business reporting needs for end users

• Participates in on-call and command center responsibilities

• Develops and…