Assistant Store Manager

Job Description (ASM
0624)

Job Title:

Assistant Store Manager

Department:
Trailers Plus Lot & Sales Operations

Reports To:

Store Manager

Status:
Hourly plus commissions and bonuses

This Assistant Store Manager (ASM) will play a critical role in ensuring the success of our retail operations, including managing operations, sales, inventory, customer service, staff, service, and repair work. Primary responsibility will be assisting the Store Manager (SM) in daily operations, sales, generating revenue for the location, and running the store in the Store Manager’s absence.

The essential duties and responsibilities include, but are not limited to the following:

• Supporting Store Manager in achieving store revenue goals and assisting in managing sales and service staff.
• Implement and enforce all aspects of the Employee Handbook.
• Meet all deadlines for daily, weekly, bi-monthly, monthly, and annually reports.
• Manage and perform all daily processes that include trailer inspections, trailer sales, parts sales, service work, inventory control, parts purchases, vendor relations, special orders, and pricing.
• Verify and perform proper invoicing of all trailers, parts, and labor.
• Ensure that all required paperwork associated with each sale is submitted to the appropriate state agencies and Interstate Group departments, accurately and in a timely manner.
• Ensure a respectful, safe and productive workplace through effective hiring, onboarding, training, counseling, accountability and other performance management support for all service and parts staff you supervise. Address poor performance or behavior diligently and fairly.
• Ensure that all policies and procedures related to managing the facility’s keys are fully executed and enforced.
• Work strategically and collaboratively with other departments of the company.
• ASM will back up the SM and their responsibilities in the SM absence (see SM job description).
• Maintain time cards, ensure they are up-to-date with start and end times as well as appropriate breaks scheduled.
• Ensure the store facility and grounds are maintained by cleaning and organizing the building, shop, and trailers, in order to promote safety, security, and a professional appearance.
• Attend and participate in all required team and company meetings.
• Obtain state and city vehicle sales licenses, where required by law.
• Perform other duties as assigned.
• Responsible for generating leads in the local market.
• Ability to operate forklift and tractor (Company certification required).
• Ability to operate power tools and welding equipment (Company certification required).

• Strong communication and interpersonal skills.
• Outstanding customer service skills and ability to sell.
• Excellent problem-solving capabilities, with the ability to work well under pressure.
• Superb organizational and time management skills.
• Powerful leadership skills and an empathetic approach to management, with the ability to make important decisions.

The ASM directs and is responsible for all operational aspects of the Trailers Plus retail lot. In the absence of the Store Manager, the ASM will be responsible to plan and promote the daily schedule, coordinate and manage the performance of employees including development and accountability.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in the essential duties and responsibilities section are representative of the knowledge, skill, and ability required.

The position requires a high school diploma or equivalent, as well as six months to one year of related experience and/or training.

Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Also important is the ability to write routine reports and correspondence and to speak effectively with customers or employees. Spoken fluency in Spanish is a plus.

Requires the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages,…