Appliance Technical Quality Rework Lead

Warehouse Lead Supervisor

Perform duties as a working lead supervisor to implement product quality enhancements in a warehouse environment. Occasional travel (out-of-town/overnight) required. Occasional service call ride along to go and see issues 'first hand' at the consumer installation accompanied by factory service personnel.

Education/

Experience:

Associates degree in Engineering, Manufacturing, or related field and 5+ years Industrial/Automotive/Appliance Manufacturing Quality experience or 5+ years experience Appliance Service Technician

Typical Assignment:
Inspection and/or installation of appliance product upgrade/enhancement. Environment is usually domestic RDC (warehouse). Work may be performed with other client or supplier contractors and/or local temp labor. Customer home visits with service providers to document customer pain points.

Technical

Skills:

Familiarity and experience using hand tools: drills, other powered and non powered tools. Familiarity and experience with computers and test equipment. Familiarity and experience with test and inspection SOP/Instructions.

Working conditions:

Ambient temperature in RDC. Working hours normally 6am-4pm. Interact with service providers and client customers. Engineering provides rework instructions, parts, any specialty tools. Warehouse provides repacking material. Warehouse provides material movers and sets inventory down. Must be able to stand for long periods. Must be able to lift 50 lbs. Must be able to use a computer and peripheral equipment. Must be familiar with spreadsheet software.

Rework examples:
Inspect condenser fan operation on a refrigerator, replace if required. Install upgraded software via programmer or OTA. Inspect and replace glass door pack adhesive on a range.

Customer Home examples:
Given a weekly schedule of addresses and customer calls with a service provider. Shadow the service provider while documenting the customers pain points. Gather photos/videos/failed parts and notes from the in home visit in a google form. Data is taken back to client plants/engineers to understand root cause of issue to improve product.

Misc:
Travel separately but work usually with partners. Computer, email address and system user  provided. Hours worked in this position vary week-to-week. Travel time (to & from city destination) is paid (starts when you leave your house). Possible occasional overnight travel to other client warehouses regionally. We try to book travel through BCD (fully reimbursed if ghost card is not available).

All food, hotel or car expenses are reimbursed if charged to personal card.