FitCity Administrative Coordinator

FITCITY ADMINISTRATIVE COORDINATOR DEPARTMENT: PARKS AND RECREATION JOB CLASSIFICATION: PART TIME NON-BENEFITTED PAY GRADE 3 GENERAL PURPOSE

Under the general supervision of the Membership & Operations Supervisor, performs administrative, operational, and membership support functions for the Fit City Center. This position is responsible for maintaining membership records, administering recreation management software systems, managing digital forms and workflows, coordinating registrations and facility information, generating reports, and supporting daily operational needs of the facility.

This position primarily works behind the scenes to ensure accurate data management, efficient processes, and effective communication throughout the Fit City Center.

• Maintains and updates membership records, including account changes, billing adjustments, suspensions, cancellations, and membership audits.
• Assists with membership reporting, tracking, and data accuracy.
• Serves as a primary administrator for Rec Online, including program setup, registration support, account maintenance, and troubleshooting.
• Creates, manages, and updates Jot Forms and digital workflows to support department operations and customer service initiatives.
• Assists with facility reservations, program registrations, and activity setup within recreation management software.
• Maintains accurate records and databases for memberships, programs, facility usage, and department operations.
• Generates reports and analyzes participation, membership, and operational data as requested by management.
• Coordinates with supervisors and staff to ensure accurate program information, schedules, fees, and registration details are maintained across all systems.
• Assists in developing and maintaining standard operating procedures related to memberships, registrations, and recreation software systems.
• Supports communication efforts through email notifications, membership updates, and customer account correspondence.
• Assists with website, digital content, and online information updates related to memberships, programs, and facility operations.
• Provides administrative support for special projects, events, and department initiatives.
• Assists with training staff on Rec Online, Jot Forms, and related software systems as assigned.
• Maintains confidentiality of customer information and department records.
• Must meet attendance and punctuality requirements for this position.
• Must abide by all city policies and procedures.
• Must establish and maintain effective working relationships with staff, members, vendors, and the public.
• Performs other duties as assigned.

• Education and Experience:
  
  High school graduate or equivalent plus two years of increasing responsibilities in customer service, including one year of management and supervisory experience. Or any combination of experience and training that would likely provide the required knowledge and ability.
• Necessary Knowledge, skills, and abilities:
  • Must have knowledge in the following;
  • Skill in the operation of computers and programs such as Word, Excel, Google Doc, Google Sheets, and Adobe Acrobat.
  • Must be organized and able to perform tasks with minimal supervision.
  • Effective social and public relations skills with the ability to establish and maintain effective working relationships with the public, fellow workers and supervisors.
• Must be capable of learning:
  • New software programs such as, but not limited to, Internal software, Caselle, Everbridge, Jot Form, Podium, Excel.
  • Skill in the use of a variety of office machines and computers.
  • Basic bookkeeping procedures.
• Must be 18 years of age.
• Must possess or be able to obtain a Red Cross CPR Certification within 3 months of hire.
• May need to obtain a food handlers permit.
• Necessary Knowledge, Skills, and Abilities:
  Leadership; ability to supervise and communicate effectively with subordinates and co-workers; develop a highly functioning team and continue the culture that is consistent with the department.
• Understanding of policies and procedures. Working knowledge of word processing and spreadsheet programs. Ability to represent the department professionally to the general public. Conflict resolution skills.
• LANGUAGE
  
  SKILLS:
  
  Must be proficient in English. Proficiency in Spanish is desired and may qualify for additional bilingual pay.
• Special Requirements:
  Valid Utah Driver License.

Applicant will be required to submit to a criminal background check and drug test.