Customer Loyalty Advocate

Shape what’s next in dental technology Join Henry Schein One!

Join a globalleaderredefiningdental practice management and do work thatactuallymatters.

At Henry Schein One,we are a team ofcarecatalysts: people who fuel innovation, challenge the status quo, and bring an entrepreneurial mindset to everythingwedo.

Yourideas fuel innovation that enhances patient care and drives real results for practices.

Wedon’tjust talk about impact;we build it!

Backed by a trusted reputation, our leaders foster an inclusive and supportive environment where we stay solely focused on our mission, empowering you to think boldly, collaborate creatively, and grow. We havehigh expectations for performance and delivering results; as part of awinningteam,you’llwork hard, challenge the status quo, and bring a growth mindset. Here, your strengths are recognized, your development matters, and your wins celebrated.

The Customer Loyalty Advocate is responsible for handling inbound inquiries from customers seeking to reduce, terminate or change their HSOne account products or subscriptions. This position will also be responsible for contributing to the ongoing improvement of HSOne, gathering valuable feedback from customers and delivering it back to the business. Expertise in our product suite and internal processes and ability to identify churn risks will play a crucial role in fostering long-term customer loyalty.

Attention to detail and the ability to do active listening with customers and deliver clear and concise internal feedback will be key.

n general increasing the value of Henry Schein One products and services within these key accounts.

This position is Remote within the United States with up to 10% travel as needed.

• Handle a high volume of inbound cases, addressing customer inquiries and concerns promptly and to full resolution – including down-sells, restructuring, and terminations
• Encourage clients to utilize our best practices, ensuring they maximize the value of our products and services with existing resources they can derive value from
• Be a voice of the customer - gather and analyze customer feedback to inform Product, Sales, Marketing, Implementation, and Customer Success of ways to improve the customer experience
• Become an expert on our product suite and internal processes, and contract terms to effectively assist clients and provide tailored solutions
• Proactively engage clients that are delinquent on payments

• Typically, 2to 3or more years of increasing responsibility in terms of any applicable professional experience
• Typically, a bachelor’s degree or global equivalent in related discipline
• Excellent interpersonal and conflict resolution skills and ability to deliver difficult messages
• Demonstrated success in achieving or surpassing goals in previous roles
• Understanding of industry practices
• Good decision making, analysis and problem-solving skills with ability to multi-task
• High proficiency with tools, systems, and procedures
• Good planning/organizational skills and techniques
• Strong verbal and written communication skills
• Good presentation and public speaking skills

• Customer Success or account management experience
• Dental Service Organization, or in-office dental practice experience
• Previously worked in a customer support role
• Experience using a CRM and/or Customer Success platform

• Travel typically less than 10%. Office environment. No special physical demands required

The posted range for this position is $60,000.00 - $64,000.00 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior…