Financial Service Representative, Loan Officer

• Provides exceptional member service to credit union membership by assessing member needs and advising them to improve their financial situation.
• Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise.
• Expected to meet sales and service goals.
• Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services.
• Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach.
• Originates loans by accepting, reviewing, and approving loan applications.
• Interviews loan applicants, reviewing credit report and cross-sells loans.
• Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans.
• Complies with all regulations as required by law.

• At least 1+ year of retail banking or related sales and customer service experience.
• Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence.
• Ability to multi-task and maintain composure while handling all member activities and requests.
• Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service.
• Ability to perform mathematical calculations.
• Ability to communicate effectively using written and verbal communication.
• Requires valid driver’s license for travel.
• Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration.

Demonstrates expertise in member service and financial consultation, with a strong ability to originate loans and prepare documentation while ensuring compliance with regulations. Proficient in cross-selling credit union products and services to enhance member satisfaction and achieve sales goals.

• Member Service
• Loan Origination
• Cross-Selling Financial Services
• Regulatory Compliance
• Effective Communication

• Loan Documentation Preparation
• Mathematical Calculations
• Credit Report Review
• Sales Goal Achievement
• Problem Resolution

• Multi-Tasking
• Composure Under Pressure
• Customer Needs Assessment

• Mortgage Loan Originator Qualification
• S.A.F.E Act Registration

• Retail Banking
• Credit Union
• Member Onboarding
• Financial Services

• MACU Tools
• Financial Transaction Technology