Retail Banking Manager

Overview

Who is CC Bank? Founded in 1993, CC Bank is a community‑focused financial institution, serving the banking needs of Utah residents. We dedicate ourselves to providing a community bank that focuses on the financial and social health of our local communities and the state of Utah. We pride ourselves on quick decisions made at the local level.

The Retail Banking Manager (RBM), Business Development is responsible for driving deposit growth and client relationships through proactive business development and cross‑selling banking products. The role serves as the primary officer for deposit accounts and treasury management solutions, builds referral networks, and ensures exceptional service and compliance. It manages deposit portfolios for profitability and risk, resolves complex client issues, and supports branch operations as needed.

• Develop and maintain a strong network of referral sources and centers of influence to drive new business through proactive prospecting and in‑person client engagement.
• Expand and deepen client relationships by cross‑selling a comprehensive suite of products, including treasury management, deposit accounts, and consumer and commercial loans.
• Build trust and collaboration internally and externally through exceptional problem‑solving, ownership, and follow‑through, delivering superior customer service and support.
• Provide a full range of deposit products and services to consumers and businesses with a focus on relationship development, deposit growth, and service excellence.
• Backup to the Assistant Branch Manager in opening new accounts and perform account maintenance as needed, ensuring compliance with all bank policies and procedures.
• Manage the deposit portfolio with a balanced approach to sales, efficiency, risk, and profitability.
• Resolve complex client issues and complaints promptly and professionally.
• Maintain the highest ethical standards and ensure compliance with all applicable laws and regulations.

• Exceptional customer service leader who is able to guide, train, coach, and mentor employees. Additional responsibilities include hiring, completing performance evaluations, advancements, etc.
• Foster a positive and customer‑centric culture within the branch.
• Implement and monitor legal compliance measures, ensuring the branch is compliant with all bank policies and procedures.
• Work alongside the Assistant Branch Manager in preparing the branch for audits, working with audit staff to resolve any identified issues.
• Develop and maintain strong relationships with key stakeholders, including but not limited to customers, vendors, and business partners.
• Coordinate with the bank's security officer to ensure physical security of the branch, including cash handling, fraud prevention, and adherence to safety protocols.
• Oversee facilities management of the branch, including maintenance and repairs which helps ensure a welcoming and safe environment.

• 3-5 years of banking experience.
• Proven track record in sales, customer service, and business development.
• Prior leadership or managerial experience is strongly preferred.
• Ability to lead, coach, and develop team members while driving performance and achieving organizational goals.