Part Time Patient Customer Service Representative

Job Overview

Location: Intermountain Spanish Fork Hospital.
Shift

Hours:

Part Time, PRN as needed.

R1 is a leading provider of technology‑driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. We combine a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As a Customer Service Representative, you’ll help patients check into the hospital, answering questions during registration and building trust by collecting accurate information quickly while listening with compassion.

• Work on computers and answer phones to intake patient and insurance information in a busy environment.
• Collect details accurately across multiple screens for physician and nurse check‑ins.
• Type quickly to match the pace of patient conversation, often coordinating with clinicians during emergent interventions.
• Handle patients who may be ill or worried, listening carefully to ease anxiety and asking follow‑up questions.
• Manage unexpected changes and work efficiently in a fast‑paced, on‑feet environment.
• Maintain up‑to‑date vaccinations, pass a drug test, and pass a background check prior to hire.

• High School Diploma or GED.
• Excellent customer service experience.
• Confident multitasker, quick study with technology, and able to type and answer phones.
• Prepared to work in a hospital/lab environment and see illness and injuries.

Base pay: $16.00 - $21.10 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

Competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.

Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories. If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709 for assistance.