Regional IT Support Specialist

General information

Country

USA

State

Alabama

City

Spanish Fort

Descriptions & requirements

About the role:

As part of the Regional IT Operations team at TQL, you will provide onsite and remote technical support for our offices in a designated region. You will work directly with end-users to troubleshoot a wide range of IT issues and leverage your advanced technical knowledge to manage special projects.

What's in it for you:

• Competitive compensation and benefit package
• Advancement opportunities with structured career paths
• Reimbursement for continuous education and technical training
• Leadership experience by being the IT subject-matter-expert for assigned offices
• Access to the latest emerging technologies through Microsoft and Dell partnerships

What you'll be doing:

• Manage Windows 10 PC inventory and perform repairs and reimaging
• Travel to regional offices to manage the setup, breakdown and relocation of workstations; install switches, monitor bandwidth and perform wire management as needed
• Assist in Network upgrades and other tests after normal business hours; on-call support
• Conduct a variety of software and hardware tests to evaluate and determine if product will benefit employee and provide feedback to leadership
• Work closely with Network and Database Administrators, App Developers, and vendors to resolve complex issues

What you need:

• Bachelor's degree in information technology or equivalent work experience
• 1 year of Help Desk experience; supporting hardware, software, and VoIP systems
• Strong knowledge of Microsoft Office 365, Windows 10, and SCCM
• Basic server and networking skills; a talent for creatively and decisively solving problems
• Aptitude and ability to work independently and be a technology leader for the company
• Ability to travel up to 15-20%

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.

About Us

Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it.

As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck.

What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.

Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.

If you are unable to apply online due to a disability, contact recruiting at

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