Service Center Support PT

POSITION OVERVIEW

Responsible for handling the needs of customers, processing documentation that accompanies the movement of freight, and performing other administrative and customer service duties as necessary in the daily operation of the service center.

• Perform administrative/clerical functions, including but not limited to: maintaining files, copying, imaging, answering phones, data entry, sorting/distributing mail and/or packages.
• Verify and complete required documentation and reports.
• Provide accurate information and assistance to customers, including determining pick‑up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and providing potential leads to sales.
• Enter freight shipment information into computer system accurately, generate freight bills and correct freight bills.
• Administer freight pick‑up process as required.
• Assist customers via phone, e‑mail and/or fax with inquiries: tracing shipments, rate quotes, tariff discrepancies, billing and invoicing questions.
• Make freight delivery appointments as required.
• Review drivers’ Hours‑of‑Service logs to ensure accuracy; report discrepancies to appropriate leadership.
• Assist city operations: checking‑in drivers, processing related documentation, coordinating drop‑off situations, coordinating driver collections.
• Communicate with sales, operations and other service centers/departments to ensure customer needs are achieved and issues resolved.
• Reconcile cash and checks collected, prepare deposits and prepare COD check remittance to customers as required.
• Comply with all applicable laws/regulations and company policies/procedures.
• Perform other duties as required.

Disclaimer: This job description is general in nature and is not designed to contain or be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

• High school diploma or GED.
• Two years general office experience preferred.
• One year customer service experience, preferred.
• Previous transportation experience preferred.
• Strong phone and interpersonal skills.
• Ability to count and perform basic math.
• Strong written and verbal communication skills.
• Ability to comprehend Fed Ex service products to assist in determining customers’ needs.
• Ability to use general office equipment: computer, fax machine, copier, scanner.
• Typing/data entry skills.
• Ten‑key skills preferred.
• PC experience with ability to learn required computer systems/programs.
• Demonstrated time management, organizational and multi‑tasking skills.
• Ability to handle confidential information.
• Ability to follow instructions and complete required training.
• Ability to work independently and/or as a team member.
• Ability to work in a fast‑paced team environment.

• Office/dock environment.
• Fast‑paced; deadline oriented.
• Hours may vary due to operational needs.

Pay:
Hourly: $20.20 - $23.63.

Benefits: health, vision, and dental insurance; personal/sick paid time; 401(k) retirement savings plan; bonus potential; tuition reimbursement; adoption assistance; paid parental leave; paid bereavement; vacation (full‑time only); paid holidays (full‑time only).

Fed Ex Freight is an Equal Opportunity Employer, including disabled and veterans.

If you have a disability and you need assistance in order to apply for a position with Fed Ex Freight, please e‑mail at A