Client Services Manager

Job Details

Job Location:

Symbia Fulfillment Services of NV – Sparks, NV 89437

CLIENT ACCOUNT MANAGER

Symbia Logistics is a best‑in‑class supply chain partner focused on omni and multi‑channel distribution and fulfillment services. We serve popular industries such as apparel, consumer goods, cosmetics, food & beverage, sporting goods, and pet supplies. Our mission is to deliver exceptional service and experience to both our clients and our teams, creating a "Supply Change" movement through practical 3PL solutions.

• Act as an ambassador, serving as a strong voice for our clients and the Operations Team.
• Take on a problem‑solving role, identifying issues and presenting viable solutions for team approval or refinement.
• Build and maintain robust client relationships, overseeing full account management, billing, and contractual needs.
• Ensure timely task completion while maintaining a normal work schedule; be willing to meet deadlines when necessary.
• Quote special projects and guarantee profitability based on time studies and data analytics.
• Participate in client meetings to gather feedback and act on appropriate steps.
• Collaborate with Project Managers and Operations for special projects, contract variances, SLA compliance, and more.
• Work with Operations and Information Systems to onboard new clients and implement software changes, contract terms, etc.
• Identify, mitigate, and manage chargebacks accurately and promptly.
• Plan with Operations for special projects or swings in order volume.
• Adopt a start‑up mentality and perform hands‑on floor work to meet SLAs and client needs.
• Identify out‑of‑scope work and mitigate contract deviations.
• Present data, proposals, and business reviews to clients, including specialty reporting and Quarterly Business Reviews.
• Perform other duties as assigned.

• Strong understanding of 3PL operations and logistics.
• Excellent communication and outstanding organizational skills.
• Experience in full account management and contract negotiation.
• Effective problem‑solving ability with a focus on solution implementation.
• Data‑driven mindset: use time studies, analytics, and reporting to guide decisions.
• Ability to collaborate cross‑functionally with Operations, Project Management, and IT.
• Proactive, start‑up mentality and willingness to handle on‑floor tasks.