Data Center Facility Manager

Job :  | Amazon Data Services, Inc.

Data Center Facility Manager role acts as Amazon’s front line when it comes to hands‑on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot mission‑critical data center facility equipment including electrical support equipment such as stand‑by diesel generators and related fuel systems, 3‑phase electrical systems that include but are not limited to switch gear, UPS units, PDUs, and wet cell batteries and associated systems.

Mechanical equipment includes CRAC units, centrifugal chillers, cooling towers/water chemical systems, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment.

• Oversee all aspects of the data center’s critical physical infrastructure, maintaining high availability and performance while ensuring that all work performed within the site is done to high quality without impact to internal/external customers and maintain service level agreements.
• Manage on‑site teams of 24x7 shift technicians, sub‑contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures and safety protocols.
• Drive safety and security culture and compliance within the team.
• Hire, coach, and promote team members; responsible for team career development and performance management.
• Promote healthy team culture and peak morale.
• Effectively and efficiently manage the operations budget and expenditures.
• Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.
• Act as an escalation point for all facilities‑related issues; oversee operation and management of routine and emergency services on a variety of critical systems such as switch gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
• Utilize root cause analysis and troubleshooting/problem solving skills.
• Respond to out‑of‑hours emergency calls.
• Role may support more than one location/site.
• Assist in the build‑out of new facilities and assist in projects to increase current facility efficiency.
• Utilize Microsoft Excel, Word, Outlook and other basic administrative tools to perform day‑to‑day tasks.

• 3+ years of Microsoft Office products and applications experience.
• 5+ years of work in a managerial/supervisory role with 8-10 or more direct reports.
• 3+ years of experience in industrial electrical and mechanical systems.

• Knowledge of the electrical and mechanical systems involved in critical data center operations, including feeders, transformers, generators, switch gear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units.
• Bachelor’s degree in electrical or mechanical engineering, engineering technology or equivalent, or 7+ years of experience working in a data center or other mission‑critical environment with an emphasis on building and equipment operation.
• Experience communicating technical details verbally and in writing.
• Must be able to work in an environment that involves walking, stooping, bending, and climbing to access equipment.
• Behavioral interviewing and hiring experience.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.