Warehouse Clerk

Position Summary

The Shipping/Receiving Clerk (S/R) carries out customer service activities promptly, accurately handling customer orders in compliance with all DSV work instructions and customer requirements. Responsibilities include inputting order, shipment, receipt and inventory information, ensuring shipping and receiving documents are completed accurately and on time.

Customer Service

• Process all customer orders in a timely and accurate manner.
• Generate all related paperwork and necessary information for orders, checking all orders for special requests and shipping paperwork.
• Coordinate special, last‑minute shipping requests with the operation department, expediting any order as necessary.
• Prioritize customer orders according to scheduled pick‑up time or pier cutoff.
• Provide shipping and tracking information as required.

Customer Interfacing Activities

• Maintain a good working relationship with customers by responding to all inquiries concerning receipts, shipments, inventory counts, etc., in a courteous and efficient manner.
• Report customer feedback to management, including any signs of customer dissatisfaction.

Clerical

• Oversee all paperwork associated with orders and maintain the corresponding files.
• Maintain a current and accurate DSV Work Instructions Manual, answer phone calls, and operate various types of office machines and computers necessary to perform duties.

Data Entry

• Operate the computer terminal in a proficient manner.
• Enter and verify data regarding customer orders, shipments, receipts, adjustments, etc., in an accurate and timely manner.

Documentation

• Ensure the accuracy of all receiving and shipping documents.
• Gather and maintain all data and records relative to shipping and receiving activities.
• Assist in resolving any discrepancies.
• Collect all documentation for inbound freight and route to the proper record‑keeping unit.
• Comply with all DSV Work Instructions.

Other Duties (Site Specific)

• Other clerical duties, including backup support as assigned.
• Perform other duties as assigned.
• Work overtime as dictated by business, whether mandatory or voluntary.

None

• High school diploma or general education degree (GED)

None

• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months, ranging from mild to moderate.

• Basic computer skills
• Working knowledge of computerized applications (Microsoft Suites)

• English (reading, writing, verbal)

• Basic level

• Strong attention to detail and accuracy, and ability to accomplish tasks in a timely manner.
• Good verbal and written communication skills.

• Previous customer service experience including phone calls and operating office equipment.

• Bending – occasionally
• Walking and standing – frequently
• Sitting – constantly
• Ability to lift & carry 11‑20 pounds, reach above shoulder, squat, or kneel.

Work is rarely exposed to fumes or airborne particles, toxic or caustic chemicals. Noise level is usually low to moderate.

Expected base pay range: $24.00 per hour. Actual compensation is determined based on job‑related factors, including relevant experience, skills, education or certifications, and geographic location.

DSV offers a comprehensive benefits program, including medical, prescription, dental, vision, and life insurance; flexible spending accounts (FSAs); health savings accounts (HSAs) (for eligible plans); short‑ and long‑term disability coverage; employee assistance program (EAP) services; wellness resources; and participation in the DSV 401(k) plan with company matching up to 5%. Paid time off, paid company holidays, and other leave programs are available and may vary by location and division.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at  DSV reserves the right to defer or close a vacancy at any time.