Customer Success Agent

Position

Customer Success Agent

• Delight customers via phone and email with fast, friendly, accurate support.
• Own the order flow: place orders, confirm details, process returns/exchanges, and provide product information.
• Solve problems end-to-end: investigate issues, resolve them promptly, and follow through so nothing falls through the cracks.
• Manage mail orders efficiently, coordinating with the warehouse for processing and tracking.
• Keep clean records of interactions, transactions, feedback, and resolutions.
• Be the customer’s voice: surface insights and trends to help improve products, policies, and processes.
• Availability: flexible schedule including Saturdays; on-site in Sparks, NV.

• Experience:
  
  prior customer service/support or related role.
• Communication: clear, warm phone manner and professional writing.
• Tools: comfort with everyday computer applications; quick to learn new systems.
• Work style: organized, detail-oriented, and steady under busy, multi-tasking conditions.
• Mindset: customer-first, resourceful problem solver who enjoys learning our product catalog.
• Education:
  
  High school diploma or equivalent (additional customer service training a plus).

• Competitive compensation.
• Health insurance for your well-being.
• 401(k) with company match to invest in your future.
• Employee ownership dividends—share in the value you help create.
• Growth & development in a supportive, collaborative team.

Luddites is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive, employee-owned workplace.