Time Customer Service Representative

Client Service Representative

VCA Baring Blvd Animal Hospital is seeking an experienced Client Service Representative to join our team.

We take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.

We’re looking for a personable yet highly professional “service extraordinaire” to deliver our mission to our clients and their pets.

As the face of VCA Baring Blvd, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

If you are looking for a fun, fast paced, and rewarding career, this is the position for you.

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change.

We are proud to be an Equal Opportunity Employer – Veterans / Disabled. For a complete EEO statement please see our career page at