Technical Service Representative - Automotive Coatings

Technical Service Representative

PPG delivers industry-leading technical expertise alongside innovative products and services. Our customers rely on this knowledge to operate more efficiently and cost-effectively. Join PPG and be part of a high-performing team that drives value, performance, and customer success.

As a Technical Service Representative, you will serve as PPG's onsite representative. You will be looked upon to provide the customer with product and technical know-how to ensure our automotive coatings products and services outperform competitors. This position reports to the Optima Solutions Site Manager and you will be based onsite in Reno, Nevada.

• Support the ongoing activities of onsite PPG customer team at automotive production facilities by communicating cross-functionally to understand customer concerns, collecting data, and taking appropriate actions to help resolve customer issues.
• Ensure plant operations are functional and provide the customer with proactive support as needed.
• Communicate updates to PPG Technical and account management effectively and efficiently.
• Perform tasks at the direction of the PPG leadership while ensuring Health, Safety, and Environmental protocol is always followed.
• Provide resolutions to customer inquiries, application process monitoring, inventory monitoring, material ordering, and hands-on support, generating reports as necessary.
• Effectively explains complex ideas to both technical and non-technical audiences to ensure customer needs are met.
• Participate in weekly meetings with technical experts to review site projects and activity.
• Engage daily with customers to provide feedback from collected data; answer questions and provide recommendations as needed.
• Record weekly inventories, place material orders and communicate status both externally and internally.
• Use PPG digital tools to capture critical data and facilitate problem solving.
• Provide sales support to maintain/expand business and ensure effective start-up of new products.
• Support any special projects needed.

• HS diploma or equivalent is required; 4-year degree would be preferred.
• 2+ years field experience with various industrial coating technologies including Sealer & LASD, Pretreatment, and Electrocoat.
• Proficient in Microsoft programs - Excel (can maintain complex spreadsheets), Word, PowerPoint, etc.
• Comfortable working in a customer production environment, around automated equipment, and be able lift 30 lbs. on a limited basis.
• Works collaboratively with team members to address and overcome challenges.
• Demonstrated strength in fostering clear, collaborative communication at every organizational level.
• Willingness to work a day shift, along with occasional evening or weekend hours on an as needed basis.

PPG offers comprehensive benefits such as Health, Dental, Life, Retirement Plan, Paid Vacation & Holidays, Employee Assistance Program (EAP), Disability/Leave, and other Voluntary benefit offerings.

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Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit

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We are customer champions:
Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don't stop until we solve their biggest challenges. When our customers win, we all grow.

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Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

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Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

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PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or…