Customer Support Engineer

V2

Soft is a global leader in IT services and business solutions, delivering innovative and cost-effective technology solutions worldwide since 1998. We have headquarteerd in Bloom filed Hills, MI and have 16 offices spread across six countries. We partner with Fortune 500 companies to address complex business challenges. Our services span AI, IT staffing, cloud computing, engineering, mobility, testing, and more. Certified with CMMI Level 3 and ISO standards, V2

Soft is committed to quality and security. Beyond our work, we actively support local communities and non-profits, reflecting our core values. Join us to be part of a dynamic and impactful global company! Please visit us at  to know more .

Key Duties:

• Analyze engineering workflows, testing processes, and system performance to identify efficiency improvements and reduce variability.
• Develop and evaluate analytical models and simulations using MATLAB/Simulink to support process optimization and system validation.
• Support model based development and verification activities, including MIL, SIL, and HIL testing, to improve validation efficiency and reliability.
• Collect, analyze, and interpret test and diagnostic data to identify trends, root causes, and improvement opportunities.
• Coordinate and support test operations across laboratory, proving ground, and field environments, ensuring effective use of equipment and resources.
• Collaborate with cross functional engineering teams to translate analytical findings into process and system improvements.
• Develop standardized procedures, documentation, and reports to ensure consistency, traceability, and compliance with engineering standards.
• Conduct benchmarking and comparative analysis against internal targets and industry standards.
• Prepare technical reports and presentations for engineering stakeholders to support data driven decision making.

Minimum Requirements
• Bachelor's degree in Industrial Engineering, Mechanical Engineering, Automobile Engineering, or a related engineering discipline.
• Strong analytical, problem solving, and data analysis skills.
• Experience with engineering modeling, simulation, and data driven process improvement
• Minimum 3 years work experience V2

Soft is an Equal Opportunity Employer ( EOE). We welcome applicants from all backgrounds, including individuals with disabilities and veterans.  - to view all of our open opportunities and to learn more about our benefits.