Supervisor, Patient Eligibility

Supervisor, Patient Eligibility

Employment Type:

Full-Time;
Hourly Non-exempt

Pay Range: $26.00 – 30.00/per hour

Work Hours:

Core work hours will be between 8:00am – 4:30pm, with flexibility and occasional overtime hours required to meet business needs.

Primary Work Locations:
The primary location is the designated onsite location for the Supervisor's own eligibility screening responsibilities. While daily work is completed here, supervisory oversight and support extend to colleagues at the other assigned onsite facilities (below).

• Renown
  - South Meadows Medical Center - 10101 Double R Blvd, Reno NV 89521
• Renown
  - Vista Urgent Care - 910 Vista Blvd, Sparks, NV 89434
• Renown
  - Los Altos Urgent Care- 202 Los Altos Pkwy, Sparks, NV 89436
• Renown
  - Ryland Urgent Care - 975 Ryland St, Ste 100, Reno NV
• Renown
  - Healthcare Center - 21 Locust St., Reno NV
• Renown
  - Regional Medical Center - 1155 Mill St., Reno NV 89502
• Prime Healthcare
  - St. Mary's Regional Medical Center - 235 W 6th St., Reno, NV. 89503

As Supervisor of Patient Eligibility, you will lead a team responsible for delivering accurate, timely eligibility services that are essential to revenue cycle performance while balancing your own patient screening and follow-up responsibilities. This role requires a balance of leadership and problem-solving skills, as you identify gaps, and independently drive solutions that improve workflow efficiency, team performance, and service delivery.

Partnering closely with senior leadership, you will have the autonomy to take initiative, navigate ambiguity, and implement changes that create measurable impact. You will serve as a key escalation point for complex issues, while coaching and developing your team to operate with greater consistency and accountability. With regular onsite engagement across facilities, you will build strong relationships with hospital leaders and frontline teams, positioning yourself as a trusted partner and change leader.

• Serve as the primary operational leader for two major clients in the Reno, NV. region, managing $600k+ annually in revenue.
• Own day-to-day client relationships, ensuring service level agreements (SLAs), quality standards, and performance expectations are met.
• Prepare, review, and present weekly client meetings and provide operational input on monthly and quarterly results.
• Proactively identify service risks, barriers, and performance gaps with internal workflows and provide feedback to senior leadership.
• Act as an escalation point for complex cases, working with internal and external stakeholders to resolve issues promptly.
• Partner with hospital leadership, government agencies, and other departments to ensure seamless processes and patient care.
• Travel regularly to assigned facilities, ensuring timely and efficient support across multiple locations within the service area.
• Complete special projects, as assigned.
• Maintain an individual contributor caseload, conducting patient screenings in-person, including bedside visits, to assess patients for financial assistance eligibility. Facilitate the application process for programs such as Medicaid, Medicare, Disability, county and hospital charity care, ensuring timely submission of accurate documentation and follow-up to fully resolve the account(s).
• Manage workload distribution across the team, aligning capacity with demand to drive efficiency, productivity, and service level performance.
• Oversee workflow execution, productivity, and quality assurance processes to ensure timely and accurate processing of eligibility accounts.
• Use multiple systems and databases to gather, track, and report on patient data.
• Enforce policies and procedures to align with regulatory, compliance, and client requirements.
• Monitor compliance with HIPAA, Medicaid, Charity Care, Disability, and other regulatory guidelines.
• Accountable for individual facility level and regional market financial performance, including revenue, expense management, and margin optimization.
• Develop, lead and mentor an eligibility team as a subject matter expert, ensuring alignment with organizational goals, operational standards, and performance expectations.
• M…