HR Leaves & Accommodations Specialist; PENA

Job Title

HR Leaves & Accommodations Specialist

Monday - Friday

Human Resources & General Affair

HR Leaves & Accommodations Specialist will be responsible for supporting and answering employees regarding their leave of absence needs and inquiries. This role will work closely with the employees, HR leave team, HR Operations, Leave vendors and HR Client Support team to insure and maintain the leave record is accurately maintained and updated per the established leave programs and policies. This role is responsible for supporting and processing the leave programs and policies via the Leave Administration system, Workday system processes, policy interpretation, reporting, and audits.

• Responsible for answering escalated employee inquiries made via multiple channels (, e-mail, phone, case management system). Inquiries may include, but are not limited to interpretation of HR policies and procedures, information regarding employee programs, benefits, etc.
• Provide backup support to the other Leave Administrators and Employee Services as deemed necessary
• Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility. Adheres to all service level agreements (SLAs) established by the HR functional area(s) / team(s). Appropriately documents case details and relevant information in the case management system.
• Collaborates effectively with others in order to execute tasks and fulfill key deliverables within the HR functional area(s) in order to develop credibility. Integrates efficiently with team members in the functional area(s), seeking input/assistance as needed. Strives to gather and share information to allow for transparent knowledge transfer and effective overall capability of the HR functional team.
• Ensures that all company policies and procedures are adhered to / in compliance with all applicable Federal, state, and/or municipal laws. Understands HIPAA policy and practice to ensure confidential employee information is protected.
• Provides continuous status updates, guidance, and information to customers, key stakeholders, and peers within the HR functional area team(s) to ensure case resolution. Provides feedback and recommends process improvements to management.

• Field all LOA inquiries from employees and managers across the US and provide guidance and interpretation in accordance with company policy and applicable federal and state laws.
• Administer all aspects of leave programs. Maintain detailed records.

• Reviews and evaluates requests for accommodations under the ADA.
• Documenting the employee's request for accommodation and facilitating the interactive process between the employee, HR and Legal to determine the most effective accommodation.
• Responsible and accountable for maintaining and protecting personal health information. Must maintain a high level of confidentiality and abide by HIPPA rules and regulations

• Create and distribute various daily, weekly, monthly and ad-hoc reports for various internal customers
• Responsible for monthly employee leave data audits in coordination with the HR Operations team SOPs

• Updating and maintenance of HR system procedures, user guides, FAQ’s, tool kits, forms and training materials.
• Identify and recommend opportunities for continuous process improvement; create efficiencies through understanding system capabilities and streamlining processes

• Ability to collaborate across multiple functional areas
• Responds to customer requests in a timely manner
• Takes responsibility to resolve customer complaints
• Detail oriented
• Ability to follow policies and procedures
• HR systems knowledge (Workday) preferred
• Manages own time, equipment and direct assignments

• To ensure the health and safety in the workplace and for the protection of our employee’s, wearing PPE is a requirement for some roles at PENA and may include equipment such as a full Tyvek suit, safety shoes, gloves, safety glasses,…