IT Support Analyst – Technical Support Specialist

Requirements

• High School Diploma or equivalent required
• Associates degree from a two-year college or technical school in a related field preferred
• Minimum of two (2) years of professional experience in an Information Technology support role
• Proficient in Information Technology skills, including Microsoft Office, Windows, Mac, TCP/IP, and VPN
• Capable of conveying technical information to non-technical personnel
• Must possess self-motivation and drive
• Normal, corrective vision range; ability to discriminate colors and identify letters, numbers, and symbols
• Frequent need to sit, stand, walk, talk, hear, bend, crawl, and reach
• Occasionally required to lift and/or move up to 50 pounds

Responsibilities:

• Manage end-user workstations and assist with end-user activities (Windows/Mac) – Enter, track, resolve, triage, and escalate incidents in the company ITSM system as they arise – Facilitate onboarding and offboarding of users – Maintain confidentiality regarding information being processed, stored, or accessed on the network – Investigate user issues, identify root causes, and propose, test, and implement solutions – Provide second-level support to IT Support Technicians – Organize and support virtual meetings – Conduct off-site hardware upgrades when necessary – Oversee software and application installations and upgrades – Create and maintain IT knowledge base articles – Diagnose and troubleshoot networks, systems, and applications to resolve operational issues – Participate in on-call rotation – Maintain mobility equipment – Track equipment effectively – Skillfully organize resources and set priorities – Exhibit exceptional verbal and written communication skills – Adapt and support new systems and applications as needed

Company:

At Rocky Brands, we design, manufacture, and market high-quality footwear and apparel across a diverse portfolio of renowned brand names. With a rich heritage grounded in comfort, functionality, and durability, our products cater to multiple markets including outdoor, work, military, and western. As part of our commitment to fully outfitting consumers, we also offer complementary branded apparel and accessories to reinforce the identity of each brand.

We welcome dedicated individuals to join our team in a supportive environment that values excellence and encourages professional growth.