Datacenter Technician

Responsibilities

• Coordinate, schedule, and manage all implementation, stand‑up, and decommission activities.
• Coordinate, schedule, and manage all routine break‑fix and maintenance tickets and activities.
• Monitor and report on technical progress; track project deliverables.
• Participate in data center capacity management planning.
• Actively attend and participate in daily DC Ops stand‑up calls.
• Conduct daily preventative walkthroughs in each data center, keeping spaces clean and well organized.
• Receive, rack, stack, and install all equipment in data centers; troubleshoot hardware issues.
• Assist with racking, installation, and configuration of servers, network, storage, and other hardware assets.
• Respond efficiently to data center tasks through the ticketing system; document all tasks thoroughly.
• Provide vendor escort and support for hardware or other maintenance issues as required.
• Leverage global datacenter documentation and best practices; suggest process improvements; maintain documentation.
• Coordinate and assist with hardware maintenance activities.
• Handle equipment orders, returns, shipments, and inventory/asset management.
• Update asset allocation sheets and DCIM tool as needed for each data center.
• Design, install, and manage cabling inter‑ and intra‑rack.
• Troubleshoot, diagnose, and upgrade hardware.
• Create rack elevation and cabling diagrams.
• Develop, document, and implement operational processes.
• Manage spare parts inventories at respective sites.
• Provide full end‑to‑end RMA support — from ticket creation, replacement, packing, and return shipping — for DGX, Supermicro, Quanta, Arista, and other vendors.
• Box, label, and transfer assets intra‑DC and inter‑DC; coordinate transfers to/from other warehouses.
• Provide 24x7 high‑availability support during high‑demand benchmarking periods.
• Deliver dedicated customer and general population data center support.
• Escort vendors and visitors; conduct data center tours as required.
• Collaborate with data center infrastructure and facilities teams to ensure an optimal operating environment.
• Actively participate in data center audits and surveys.
• Open, action, and resolve JIRA work tickets within targeted SLA time frames.
• Perform other responsibilities as assigned.

• 4–5 years of experience working in a data center or equivalent technology environment; 2–3 years in a customer service‑oriented role.
• Self‑driven with the ability to motivate and lead teams, promoting inclusiveness in small groups.
• Ability to communicate operational standards, explain data center critical infrastructure, and server operating systems effectively.
• Must be able to lift 70 pounds overhead with or without reasonable accommodation.
• Ability to work a flexible schedule, which may include nights, weekends, and holidays.
• Working knowledge of data center management and layout — power, cooling, and cabling.
• Working knowledge of networking and systems concepts: circuits, IP routing, consoles, and networking.
• Familiarity with Linux Ubuntu, CentOS; DGX OS and Xen Server a plus.
• Knowledge of network switches (Arista), Ethernet connectivity, IP addressing, routing tables, VLANs, and network mapping;
  Mellanox Infini Band a plus.
• Experience with Supermicro, Dell RP series (preferred), HPE servers, DGX servers (a plus), and Arista/Mellanox networking hardware.
• Experience with fiber optic cables — inspection, cleaning, and testing (preferred).
• Technical inventory management experience (preferred).
• Valid driver’s license, clean driving record, and access to a vehicle.
• Willingness to participate in on‑call rotations as required.
• Ability to travel locally and/or out of state as required.
• Adherence to all company safety policies and OSHA standards.

• Associate’s or bachelor’s degree in a related field.
• 4+ years of experience in a 24x7 production data center supporting internal and external clients.
• Self‑motivated, reliable, and highly accountable.
• Excellent written and oral communication skills at all levels; ability to translate technical concepts for non‑technical audiences.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Highly analytical with strong attention to detail.
• Experience with JIRA, Netbox, and Service Now.
• Mellanox product expertise and experience with Infini Band fabrics and networking.
• Availability to work flexible hours, including late nights, weekends, and 24x7 coverage when required.