Data Center Technician

Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.

Data Center Technician position involves in-depth hardware and network diagnostics followed by physical repair as well as participating in an on‑call rotation.

• Performing server rack installations, hardware break‑fix on various components, troubleshooting network issues, responding to operational incidents that impact service availability, and carrying out routine network, server hardware, and operating system repairs to contribute to the overall availability of AWS services
• Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
• Performing on‑call duties and participating in scheduled maintenance and change management activities
• Contributing to documentation and process improvement initiatives based on your analysis of operational issues
• Helping to interview, train and onboard new team members

• Lifting and moving material up to 40 pounds each
• Working in cramped and/or elevated locations
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Work in an industrial environment
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts)
• This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.

• Ability to travel to or commute between data center locations as needed
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
• Travel frequency will vary based on business needs and operational status of assigned facility
• Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs

Our Data Center Technician professionals, who have industry‑leading technical abilities and demonstrate a breadth of knowledge, take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution, show a strong aptitude for troubleshooting and problem solving, solve problems at their root and step back to understand the broader context, maintain service level agreements through the implementation of proactive issue detection and reporting, are biased to act in the absence of direction or support, and improve effectiveness through process innovation.

You will be required to work shift work that will include days/nights/weekends/holidays.

• 2+ years of computer/server hardware troubleshooting experience, or experience related IT
• 2+ years of computer layer 1/2 networking (including troubleshooting and repair) experience
• Work a flexible schedule including weekends, nights, and holidays

• Knowledge of network design, protocols and troubleshooting
• Knowledge of Linux/Unix Administration
• Experience in a data center or other critical environment
• Bachelor's degree in an IT-related field (e.g., Computer Science, Network Engineering), or experience in professional or military IT-related roles
• Experience training and onboarding of new team members

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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