Data Center Manager

Manage a team that maintains cloud infrastructure for global data center operations! AWS is looking for technology managers with experience in people management, a strong technical understanding, and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating and devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions.

This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on‑call rotation.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seamless capacity at the lowest possible cost for our customers. You’ll also experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Effective May 15, 2017, logical access to the AWS Gov Cloud region will be restricted to Amazon employees who are U.S. Citizens.

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Develop and maintain career paths for employees and update internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day‑to‑day data center operations, including queue management, 24/7 shift arrangements, and hardware logistics.
• Act as a subject‑matter expert across all aspects of data center operations.
• Ensure all operational KPIs and metrics are measured and met.
• Inspire and guide continuous improvement in team processes, technology innovation, and automation.
• Manage large‑scale events (outages) and act as the call leader.
• Improve workflows and throughput for data center operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs.
• Maintain the on‑call schedule, coordinating absences and vacations.
• Strive continually to improve the quality and quantity of services and customer experience.
• Support data centers in various operational stages, including facilities still under development that may require travel for training until the site is operational.

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational.
• Travel frequency will vary based on business needs and the operational status of the assigned facility.

• 4+ years of Information Technology (IT) experience, or a Bachelor's degree in computer science, engineering, mathematics, or equivalent.
• 2+ years of people management experience.
• 2+ years of operations and on‑call support for data center facilities, mission‑critical plants, or production facilities.

• 2+ years of computer hardware experience, including troubleshooting and repairing.
• Experience in technical writing in a relevant field.
• Certification in an applicable field such as A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, CND (Certified Network Defender), or Security+
• Experience with system management tools and client/server environments.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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