IT Support Technician II

Do you have an eye for detail and a passion for developing innovation solutions? The IT Support Technician II provides advanced technical support for desktop/laptop computers and network equipment. This role includes troubleshooting complex issues, installing software, and maintaining IT infrastructure as part of SNC’s corporate team.

• Diagnose and resolve technical issues related to hardware and software.
• Configure and deploy hardware and software systems.
• Provide support for network issues, including connectivity problems.
• Contribute to and update technical documentation and standard operating procedures.
• Assist in training end‑users on the proper use of IT systems and applications.
• Respond to helpdesk tickets and resolve basic compute issues in a timely manner.
• Provide conference room support and maintenance.
• Maintain and update IT inventory and asset management records.

• Associate’s degree in a related field of study or equivalent experience.
• 1+ years of relevant experience; alternatively a minimum of 3 years of related experience if no degree.
• Experience utilizing AI tools to enhance troubleshooting and ticket resolution processes.
• Understanding of AI operations and the ability to assist users with AI systems.
• Intermediate understanding of computer hardware, software, and network troubleshooting.
• Strong communication and problem‑solving skills; customer/solution ownership and a drive for excellence.
• Team‑focused with capacity for knowledge sharing.
• Written and verbal communication skills with end users.
• Demonstrate a customer‑care philosophy that ensures a high level of customer satisfaction.
• Basic knowledge of current IT technical standards (computers, printers, network technology, drivers, software troubleshooting, VPN technologies, RSA, Video Teleconference [VTC], and other peripherals).
• Comprehensive troubleshooting skills of industry‑standard hardware and software products/services.

• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
• Corporate IT environment experience.
• A+ certification.
• Technical documentation skills.
• Knowledge of Service Now and its functionality.

• Ability to lift and move computer equipment up to 50 lbs.
• Regularly required to stand, walk, use hands, and reach with hands and arms.
• Work primarily in an office environment; some tasks may require work in server rooms.
• Ability to travel to different office locations as required.
• Ability to work on a computer for prolonged periods.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

IMPORTANT NOTICE:
To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8U.S.C.1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce. Learn more about the background check process for Security Clearances.

SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.