L1 DC Technician
Listed on 2026-06-28
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IT/Tech
IT Support, Hardware Engineer
What are the top 3 skills required for this role?
- Understanding core data center components
- Hands‑on Troubleshooting & Break‑Fix Skills
- Cabling & Documentation Discipline
Must be comfortable working in a rotational shift environment. (No Night Shift)
Job Description / ResponsibilitiesL1 DC Technicians JD: (2-3 Years)
Data Center Operations
Perform rack & stack of servers, network devices, and storage equipment
Handle cabling (fiber & copper) including labeling and cable management
Support installation, relocation, and decommissioning of hardware
Hardware & Inventory Management
Receive and verify hardware shipments against purchase orders / delivery notes
Perform physical inspection of equipment for damages upon arrival
Maintain accurate inventory records (asset tagging, tracking, updates)
Manage spares inventory and ensure availability of critical components
Coordinate hardware returns (RMA), dispatch, and logistics tracking
Ensure proper storage, labeling, and documentation of all assets
Incident & Request Handling
Provide L1 support for incidents and service requests via ticketing tools (e.g., Service Now)
Perform basic troubleshooting (L1 triage) for:
- Server hardware issues
- Network connectivity (Layer 1 checks)
Escalate issues to L2/L3 teams with proper logs and updates
Remote Hands Support
Act as hands & eyes support for remote engineers
Execute tasks such as:
- Cable reseating
- Power cycling devices
- Console access setup
- Basic hardware replacement (as guided)
Monitoring & Reporting
Monitor alerts from DC tools / dashboards
Update tickets with accurate troubleshooting steps and status
Maintain documentation, asset inventory, and audit records
Compliance & Safety
Follow data center security and access protocols
Adhere to ESD, safety, and PPE standards
Ensure readiness for audits and compliance checks
- Basic understanding of:
- Networking fundamentals (IP, switching, patching)
- Server hardware components
- Fiber & Ethernet cabling
- Familiarity with:
- Ticketing tools (Service Now or similar)
- Basic console tools (SSH, Putty)
- Strong coordination and communication skills
- Ability to manage physical inventory and logistics tasks
- Comfortable working in a rotational shift environment.
- Attention to detail and documentation accuracy
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