Data Center Manager AWS Military Community

Data Center Manager, AWS Opportunity for Military Community

Job :  | Amazon Data Services, Inc.

- A19

This opportunity is for U.S. citizens who have served in the U.S. Armed Forces, including Reserves, National Guard, and service member spouses. As a Data Center Manager you will lead a team that maintains cloud infrastructure for global data center operations. AWS is looking for technology managers with experience in people management, strong technical understanding, and the drive and vision to advance AWS Data Center Operations.

The successful candidate will have experience creating and devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics, physical repair, and participation in an on-call rotation.

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we are the people who keep the cloud running. We support all AWS data centers and all servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on challenging problems with thousands of variables impacting the supply chain, and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Effective May 15, 2017, logical access to the AWS Gov Cloud region will be restricted to Amazon employees who are U.S. Citizens.

• Ability to travel to or commute between data center locations as needed.
• Willingness to temporarily work at alternative sites during training periods or until the assigned facility is operational.
• Travel frequency will vary based on business needs and operational status of the assigned facility.
• Candidates must be able to travel over 50 miles or commute less than 50 miles to active data center sites as required by business needs.

The successful candidate will be operationally responsible for a Data Center. Some high‑level responsibilities include:

• Prioritize and assign trouble tickets to data center technicians and operators.
• Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations.
• Develop career paths for employees and update them in internal tools.
• Recruit and train data technicians to ensure appropriate staffing levels.
• Ensure effective and efficient management of day‑to‑day data center operations including queue management, 7/24 shift arrangement, and hardware logistics.
• Fast‑learn or act as the subject‑matter expert across all aspects of data center operations.
• Ensure all operational KPIs and metrics are being measured and met.
• Inspire and guide improvement in team process, technology innovation, and automation.
• Manage large‑scale events (outages) and act as the call leader.
• Manage and improve workflows and throughput for data center operations.
• Recommend, document, and oversee policies and procedures to meet industry best practices and required SLAs.
• Maintain the on‑call schedule coordinating absences and vacations.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve the customer experience.
• This role supports data centers in various operational stages and may be assigned to a facility still under development, requiring travel to established locations for training until the designated site becomes fully operational.

• 4+ years of Information Technology (IT) experience, or a Bachelor's degree in computer science, engineering, mathematics, or an equivalent field.
• 2+ years of people management experience.
• 2+ years of operations and on‑call support for data center facilities, mission‑critical plants, or production facilities experience.

• 2+ years of computer hardware experience, including troubleshooting and repairing experience.
• Experience in technical writing in a relevant field.
• Certification in an applicable field such as A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, or CND (Certified Network Defender).
• Experience with system management tools and client/server environments.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.