Data Center Technician, AWS Data Center team

Overview

Join our dynamic AWS team as a Data Center Technician and help guard the global cloud infrastructure. You will support data center operations, maintain hardware, troubleshoot networks, and participate in an on‑call rotation to ensure continuous service availability for Amazon's global customers.

• Perform server rack installations, hardware break‑fix on components, and routine network, server hardware, and operating system repairs to support AWS services.
• Respond to operational incidents that impact service availability and act as the primary contact for internal and external stakeholders, including engineers, developers, vendors, and contractors.
• Participate in on‑call duties, scheduled maintenance, and change‑management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help interview, train, and onboard new team members.

• Lifting and moving materials up to 40 pounds.
• Working in cramped or elevated locations.
• Bending, lifting, stretching, and reaching.
• Standing and walking for up to eight hours a day.
• Ascending and descending ladders, stairs, and gangways safely and without limitation.
• Working in an industrial environment and on shift work longer than eight hours to support 24/7 operations (night, day, weekend, holiday).
• Travel may be required to data center locations or alternative training sites.

• Ability to travel between data center locations as needed.
• Willingness to work temporarily at alternative sites during training or until the assigned facility is operational.
• Travel may vary based on business needs and facility status.

• Take ownership of technical issues brought by the customer base and engage other teams as necessary.
• Show strong aptitude for troubleshooting and problem solving.
• Solve problems at their root and understand the broader context.
• Maintain service level agreements through proactive issue detection and reporting.
• Act independently when guidance is limited.
• Improve effectiveness through process innovation.

• 1+ years of computer networking experience.
• 1+ years of Linux operating system experience.
• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Experience in computer hardware troubleshooting and repair.
• Ability to lift and rack equipment up to 40 pounds.

• Experience working in cramped or elevated spaces while adhering to health & safety guidelines.
• Experience managing work and priorities through a ticketing system.
• Experience with cabling infrastructure best practices and methodologies.
• Experience in a data center environment (racking, stacking gear, cable management, hot/cold aisle containment).
• Experience training and onboarding new team members.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.