Data Center Technician III

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is seeking Data Center Technicians to support our customers in multiple locations. The position requires the successful candidate to report to a site location and will involve participation in a primary responder rotation, which includes monitoring the data center infrastructure, coordinating response to operational incidents, and partnering with other teams to rapidly resolve issues that impact service availability.

• Regularly lift and/or move up to 40 pounds and participate in group lifts for 41+ pounds.
• Work independently and in a team in a 24/7 environment with participation in a primary responder rotation and after‑hours support as needed.
• Work in cramped, elevated, and noisy environments.
• Bending, lifting, stretching, reaching, standing, and walking for up to 8+ hours a day.
• Ascend and descend ladders, stairs, and gangways safely and without limitation.

• Perform server rack installations, hardware break‑fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed.
• Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors.
• Perform on‑call duties and participate in scheduled maintenance and change management activities.
• Contribute to documentation and process improvement initiatives based on analysis of operational issues.
• Help train and onboard new team members.

• Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution.
• Solve problems at their root and step back to understand the broader context.
• Maintain service level agreements through proactive issue detection and reporting.

Shift work that includes days, nights, weekends, and holidays is required. Traveling within and outside of the regional work area is required.

• High school diploma or equivalent.
• 1+ years of relevant experience in data center operations, IT support, or a similar technical field.

• Associate's degree or above, or Network or Security certification.
• Experience working in a Data Center environment.
• Understanding of network design, protocols, and troubleshooting.
• Experience managing work and priorities through a ticketing system.
• In‑depth hardware knowledge (e.g., PCIe).

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is $30.77 per hour. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at

Company:
Amazon Data Services, Inc.

Job : A