Branch Operations Manager; Reno

Boxington Way, Sparks, Nevada 89434

Tru Green accepts applications on an ongoing basis.

A Branch Operations Manager oversees the daily operations of a branch, ensuring efficiency, customer satisfaction, and regulatory compliance. They are responsible for managing staff, implementing operational policies, and achieving performance goals. Their role also includes monitoring performance metrics, identifying areas for improvement, and contributing to the overall success of the branch and the organization.

• Operational Management
  :
  Overseeing daily branch execution and operations, ensuring timely and quality service delivery. Ensures a safe workplace for all associates through ongoing training and adherence to company policies. Prepares composite reports from subordinates. Translates district‑level goals into daily branch priorities. Supervises technician teams, handles local issue resolution, and leads daily huddles to surface field‑level issues.
• Staff Management
  :
  Manages and leads branch staff, including hiring, training, performance evaluations, and development. Recruits, interviews, and selects personnel. Evaluates performance, makes salary recommendations, and administers disciplinary actions consistent with company policy. Conducts new‑hire and ongoing training covering customer service, technical skills, safety policies, and procedures.
• Customer Service
  :
  Serves as the branch's face for customers, ensuring high satisfaction through efficient service delivery and prompt issue resolution. Enables branch processes that foster positive customer relationships and ensures staff communicate appropriately. Coaches and develops lawn specialists and trainees. Works with other managers to reduce cancellations and supports the team in preparing required materials and presentations.
• Compliance
  :
  Ensures adherence to company policies, federal, state, and local regulations, and monitors proper licensing of production staff.
• Financial Management
  :
  Manages budgets, forecasts, and financial performance metrics for the branch.
• Performance Analysis
  :
  Analyzes operational data to identify trends, challenges, and improvement opportunities.
• Strategic Implementation
  :
  Develops and implements operational strategies to drive efficiency and optimize branch performance.
• Team Leadership
  :
  Fosters a positive branch culture, promotes employee engagement, and drives team success. Monitors and positively impacts Associate Engagement and Culture Initiatives.
• Process Improvement
  :
  Identifies and recommends process improvements to enhance efficiency and profitability. Examines associate work for accuracy, neatness, and conformance to best practices and company policies.

• Leadership and Management – strong leadership skills to effectively manage and motivate a team.
• Operational Expertise – thorough understanding of branch operations and business processes.
• Customer Service – excellent customer service skills and a commitment to a positive experience.
• Communication Skills – strong verbal and written communication skills.
• Analytical Skills – ability to analyze data, identify trends, and make data‑driven decisions.
• Financial Acumen – understanding of financial management principles and budgeting.
• Problem‑Solving – ability to identify and resolve operational issues and challenges.
• Compliance Knowledge – familiarity with relevant regulations and compliance requirements.
• Adaptability – ability to adapt to changing business needs and implement new strategies.

Associate’s degree in a business‑related discipline and at least two (2) years of related experience in lawn/horticulture/agronomy/lawn care services, or an equivalent combination of education and experience. Two (2) years of supervisory management experience. Valid, permanent driver’s license from the state of residence. Must be 21 years old by date of hire.

• Leadership & Team Management – guiding, mentoring, and inspiring associates and Service Managers.
• Operational Excellence – identifying and eliminating inefficiencies to improve productivity and quality.
• Customer Service Focus – ensuring a positive…