Branch Operations Manager; Reno

Boxington Way, Sparks, Nevada 89434

Tru Green accepts applications on an ongoing basis.

A Branch Operations Manager oversees the daily operations of a branch, ensuring efficiency, customer satisfaction, and regulatory compliance. They manage staff, implement operational policies, achieve performance goals, monitor performance metrics, identify improvement opportunities, and contribute to the overall success of the branch and the organization.

• Operational Management: Overseeing daily branch execution and operations, ensuring timely and quality service delivery. Provides a safe workplace through training and policy adherence, prepares reports from subordinates, translates district-level goals into daily priorities, supervises technician teams, and leads daily huddles.
• Staff Management: Managing and leading branch staff, including hiring, training, performance evaluations, salary recommendations, disciplinary actions, and new hire training.
• Customer Service: Serves as the face of the branch, ensuring high levels of satisfaction through efficient delivery and issue resolution. Coaches staff, reduces cancellations, and prepares materials for customer interactions.
• Compliance: Ensures adherence to company policies and federal, state, and local regulations, and monitors licensing of production staff.
• Financial Management: Manages budgets, forecasts, and financial performance metrics.
• Performance Analysis: Analyzes operational data to identify trends, challenges, and improvement opportunities.
• Strategic Implementation: Develops and implements operational strategies to drive efficiency and optimize branch performance.
• Team Leadership: Fosters a positive branch culture, promotes employee engagement, and drives team success.
• Process Improvement: Identifies and recommends process improvements to enhance efficiency and profitability.

• Leadership and Management: Strong leadership skills to manage and motivate a team.
• Operational Expertise: Thorough understanding of branch operations and business processes.
• Customer Service: Excellent customer service skills and commitment to a positive experience.
• Communication
  
  Skills:
  
  Strong verbal and written communication skills.
• Analytical
  
  Skills:
  
  Ability to analyze data, identify trends, and make data-driven decisions.
• Financial Acumen: Understanding of financial management principles and budgeting.
• Problem‑Solving: Ability to identify and resolve operational issues and challenges.
• Compliance Knowledge: Familiarity with relevant regulations and compliance requirements.
• Adaptability: Ability to adapt to changing business needs and implement new strategies.

• Associate’s degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required, or an equivalent combination of education and experience.
• 2+ years of supervisory management experience required.
• Valid, permanent driver’s license from state of residence.
• Must be 21 years of age by date of hire.

• Guiding, mentoring, and inspiring branch associates and service managers to achieve goals and foster a culture of success; recruiting talented individuals and promoting collaboration.

• Identify and eliminate inefficiencies and bottlenecks to improve productivity and quality; utilize systems and tools to optimize operations and track performance; mitigate potential risks.

• Ensure associates provide a positive experience, resolve issues promptly, build relationships, and drive retention; personalize service based on feedback.

• Set clear objectives for associates, define measurable goals, align with overall strategy, analyze data to inform decisions, and respond to market changes.

• Effectively convey objectives and strategies, provide feedback, foster collaboration, and maintain healthy relationships.

• Service completion rate
• On‑time service rate
• Branch NPS
• Daily route efficiency
• Safety and compliance metrics

• Meet…