Senior Director of Operations

Senior Director of Operations

Tellworks Logistics, headquartered in Atlanta, Georgia with locations throughout the United States, is a leading provider of supply chain services. Our company offers warehouse and logistics services as well as value added services and supply chain consulting for companies who depend on service excellence and require a personalized, rather than one-size-fits-all, approach to their materials management requirements.

In conjunction with affiliated companies Makt-Trans Freight and AIMSPlus + Software who provide transportation services and warehouse management system solutions respectively, Tellworks Logistics is uniquely positioned to streamline logistics and inventory operations using advanced technology to create measurable value for our customers and tremendous growth opportunities for our associates.

Tellworks Logistics is a rapidly growing logistics company known for its entrepreneurial spirit and agility. We are seeking a seasoned warehouse and operations leader, ready to hit the ground running. This role provides a unique opportunity for the right candidate to wield substantial influence in the success and growth of our organization.

Position Summary

The Senior Director of Operations is responsible and accountable for the leadership, operational execution, financial performance, safety, customer relationships, and alignment on company strategy in a high-volume, fast-paced distribution and fulfillment center based in Sparks, Nevada.

The Senior Director of Operations will work closely with Finance, Human Resources, Compliance, Safety, Information Technology, Engineering, and other business partners to support operational excellence and long-term business growth.

The successful candidate will be a visible, hands-on leader with exceptional communication skills and the ability to lead through rapidly changing customer demands, shifting priorities, peak-volume periods, and complex operational challenges.

Supervisory Responsibilities

The Senior Director of Operations is accountable for developing the skills and effectiveness of managers, guiding and teaching data-based decision making, metrics, and the on-going measurement of results. This role will also support the organization by translating our vision and strategy into reality through inspiring and motivating others and clearly communicating expectations all while coaching positive activity and proactive decision-making.

Essential Duties and Responsibilities

Operational Leadership

• Provide strategic and day-to-day leadership for warehousing, distribution, fulfillment, transportation, inventory management, and related logistics services.
• Oversee a high-volume, multi-shift operation while ensuring consistent execution across inbound, outbound, inventory control, value-added services, and support functions.
• Establish operational priorities and ensure resources are aligned with customer demand, service requirements, and business objectives.
• Maintain a strong presence within the operation and regularly engage with leaders and employees on the warehouse floor.
• Lead the operation through peak periods, new product launches, customer initiatives, system implementations, and other high-demand events.
• Ensure appropriate contingency and business continuity plans are developed, maintained, and tested.

Financial Management

• Develop, forecast, manage, and achieve annual operating budgets and financial targets.
• Maintain responsibility for Profit and Loss performance, labor management, overtime control, productivity, operating expenses, and capital requirements.
• Review operational and financial performance and implement corrective action plans when results fall below expectations.
• Identify opportunities to reduce costs, increase efficiency, improve asset utilization, and strengthen profitability without compromising safety, quality, or service.
• Partner with Finance to ensure accurate forecasting, reporting, billing support, and financial reconciliation.

Customer Leadership

• Build and maintain strong relationships with customers at the local, regional, and executive levels.
• Serve as a senior operational point of contact for customer concerns,…