Senior Community Director III

Senior Community Director

Prime Residential's Senior Community Directors have full responsibility for maximizing the long-term operating performance of two or more properties, or a single asset with a substantial unit count. In this role, Senior Community Directors drive exceptional talent management and development, excellence in resident and prospect experience based on their thorough understanding of the competitive market, management of financials, maximizing asset financial performance, and upholding policies and procedures to ensure operational excellence for all facets of onsite property management operations (i.e. people, product, promotion and price).

This role is viewed as the onsite operations lead across all facets of a community and will effectively and efficiently make sound business decisions in a dynamic and ever-changing multifamily business environment. The role is part of a company-wide team of Community Directors and Senior Community Directors across regions and states, and as such becomes a creator and adaptor of best practices and ensures operating procedures stay consistent and uniform in adherence to other Prime Residential standards.

The role will proactively make decisions to ensure stability and adherence to standards of excellence, financial success of the communities, while at the same time, enthusiastically hiring and developing a talented team to contribute to upholding the standards of excellence expected of our communities and associates.

A passionate and unwavering pursuer of excellence

Excellent leadership, communication, problem-solving and motivational skills, and a solid business and financial acumen.

A disciplined, customer-focused, and financially minded leader, consensus builder and mentor with a very strong eye for talent

A passionate individual who can strategize and problem-solve objectively

An organized multi-tasker who strives to outperform and exceed expectations, and thrives in a dynamic environment

A nimble and flexible leader who can pivot on a moment's notice as necessitated when duties and responsibilities change without advance notice

An exceptional communicator who is comfortable presenting to internal and external stakeholders at all levels

A motivated thinker and trainer always striving to recruit top talent with an unrelenting commitment to also grooming and retaining our talent

An enthusiastic and personable individual who enjoys building and maintaining relationships

A creative coach who inspires top performance out of others

A perpetual thinker and firm believer in process improvement

A goal-focused leader with the desire to learn, teach and who is not afraid to step out of the box

A tech savvy professional not afraid of routine work, and change

A diligent and determined associate looking to grow their career in property management

Talent Management

Recruit, engage and retain a team of exceptional property management professionals in office and maintenance positions for communities in scope

Embrace and build a team culture focusing on diversity, equity, inclusion, and belonging

Train newly hired associates on essential job duties utilizing shadowing, role-playing and formalized training processes and techniques

Hold regular staff and individual meetings with associates to build relationships and engagement

Hold all team members accountable by coaching and providing positive reinforcement and constructive feedback for tenured associates

Support and develop the Assistant Managers and Service Managers in their role of managing associates at the site level and in developing a thorough understanding of our business

Follow prompt and proper protocols in documenting employee issues, and managing risk

Work closely with the Legal and Risk Management team to resolve resident issues and/or necessary remedies to resident homes as peril/loss incidents arise

Work closely with Human Resources when counseling and addressing issues requiring progressive discipline, terminations, work-related injuries, or employee-related claims

Competitive Market Position

Execute on prescribed marketing plans and maintain curb appeal and advertising focus, while continually evaluating cost…