Data Center Facility Manager; AWS

Join our dynamic team and become a critical technical leader who ensures the heartbeat of our global infrastructure remains strong and resilient. In this pivotal role, you'll be the guardian of our data center operations, driving reliability and performance while optimizing operational efficiency across complex technical environments.

• Oversee all aspects of the data center’s critical physical infrastructure. Maintain high availability and performance while ensuring that all work performed within the site is done to high quality without impact on internal or external customers and maintain service level agreements.
• Manage on-site teams of 24/7 shift technicians, subcontractors, and vendors ensuring that all work performed is in accordance with established practices, procedures, and safety protocols.
• Drive safety and security culture and compliance within the team.
• Hire, coach, and promote team members. Responsible for the team's career development and performance management.
• Promote healthy team culture and peak morale.
• Effectively and efficiently manage the operations budget and expenditures.
• Engage in improvement projects, often requiring outreach to a variety of support teams, and drive them from conception to completion.
• Act as an escalation point for all facilities-related issues. Oversee operation and management of routine and emergency services on a variety of critical systems such as switch gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, and more.
• Utilize root cause analysis and troubleshooting/problem‑solving skills.
• Respond to out‑of‑hours emergency calls.
• Role may support more than one location/site.
• May assist in the build‑out of new facilities and assist in projects to increase current facility efficiency.
• Utilize Microsoft Excel, Word, Outlook, and other basic administrative tools to perform day‑to‑day tasks.

A day in the life:
We are seeking a Data Center Facility Manager to serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The Data Center Facility Manager will oversee operations and management of technicians responsible for routine and emergency services on a variety of critical systems such as switch gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.

They will assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum. This equipment supports mission‑critical servers and must maintain better than 99.999% uptime.

• 3+ years of Microsoft Office products and applications experience.
• 5+ years of work in a managerial/supervisory role with 8–10 or more direct reports.
• 3+ years of experience in industrial electrical and mechanical systems.

• Knowledge of the electrical and mechanical systems involved in critical data center operations, including systems such as feeders, transformers, generators, switch gear, UPS systems, ATS units, PDU units, chillers, pumps, air‑handling units, and CRAC units.
• Bachelor's degree in electrical or mechanical engineering, engineering technology, or equivalent, or 7+ years of experience working in a data center or other mission‑critical environment with an emphasis on building and equipment operation.
• Experience communicating technical details verbally and in writing.
• Must be able to work in an environment that involves walking, stooping, bending, and climbing to access equipment.
• Behavioral interviewing and hiring experience.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.