Bike Builder
Listed on 2026-02-16
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Retail
Retail Associate/ Customer Service, Customer Service Rep
Overview
Do you love sports, fitness, fashion or the outdoors? SCHEELS can turn your passion into a rewarding career through our extensive business and product training. SCHEELS is a leader in the sporting goods industry -- driven to create the best experience in the USA for our customers. SCHEELS boasts the largest selection of sports brands in America — offering world‑class brands, special attractions, and unmatched customer service.
Responsibilities- Provide maintenance and assembly of customer and store equipment such as bicycles, exercise machines, snowboards, skis, hockey skates and sticks, baseball gloves and bats, golf clubs, racquet sports, paintball markers and other merchandise in a Scheels store.
- Maintain accurate and detailed records for store and customer equipment.
- Ensure a clean and professional environment.
- Assist with delivering and loading customer equipment and merchandise at the store and to customer residences.
- Speak for extended periods to customers or associates.
- Apply exceptional problem solving and analytical skills.
- Read and interpret documents such as safety rules, operation and maintenance instructions, and procedural manuals.
- Write reports and speak effectively before groups of customers and associates.
- Present a professional appearance and attitude, contribute to a positive team atmosphere, and treat others with respect and consideration while following Scheels policies and procedures.
- Display excellent written and verbal communication skills.
- Perform basic mathematical calculations.
- Work a varied schedule to include weekends, evenings, holidays, and scheduled training meetings.
- Complete other duties as assigned by Leadership.
Customer Service:
- Genuinely and consistently treat co‑workers, customers and business partners like they are the most important person including eye contact, a smile and a genuine “Thank you.”
Culture:
- Approach daily tasks, projects and follow‑up communication with energy and sense of urgency.
- Cultivate a deep desire to become a knowledge expert in the role with the ability to apply knowledge and experience with great impact.
- Show respect and appreciation for others and Scheels.
- Arrive to work and meetings 10 minutes early.
Team Mentality:
- Demonstrate genuine interest and action in helping others before yourself, regardless of recognition or reward.
Teach‑ability:
- Consistent eagerness to listen, learn, apply knowledge and accept critical feedback.
- Ability to adapt to a changing work environment.
- Apply concepts of basic math, grammar, punctuation and spelling.
Dress Code:
- Meet Scheels dress and grooming expectations in support of a professional, clean and welcoming environment for customers, co‑workers and business partners.
Efficiency:
- Demonstrate pride and ownership of work while meeting expected deadlines.
The ideal candidate will have a high school diploma, GED, 1‑3 months of related experience or training; or an equivalent combination of education and experience and at least 16 years of age. Strong mechanical ability is preferred.
Physical Requirements / Lifting RequirementsMust be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation. Very heavy work – exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects. The physical demand requirements are in excess of those for heavy work.
Scheels cares about the health and safety of our Associates. Associates are expected to follow all safety procedures and perform their job duties in a fashion that minimizes the risk of injury.
To see a full list of benefit offerings from Scheels visit
EQUAL EMPLOYMENT OPPORTUNITYScheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.
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