Service Parts Associate

Job Summary

Responsible for assisting all Distribution Business customers, technicians, and other parts personnel in securing needed parts and supplies under limited supervision.

We are looking for a talented Service Parts Associate to join our team in (Sparks, NV).

• Assist customers, technicians, and internal teams in sourcing and securing needed parts and supplies
• Handle parts counter duties including calls, walk-in customers, and order processing
• Process transactions including cash, credit, and invoicing with accuracy
• Maintain strong relationships with internal and external customers by addressing needs in a timely manner
• Source and identify parts using systems, catalogs, and collaboration with technicians
• Support shipping, receiving, inventory management, and general warehouse activities
• Maintain a clean, organized parts counter and warehouse environment
• Assist in mentoring and supporting less experienced team members
• Identify opportunities to upsell parts and related services
• Participate in continuous improvement initiatives within the parts department
• Ensure compliance with health, safety, and environmental standards

• Experience in parts, warehouse, automotive, or customer service environment (preferred)
• Strong customer service and communication skills
• Ability to multitask in a fast-paced environment with attention to detail
• Proficiency with computer systems and ability to learn new tools (ERP, parts catalogs, etc.)
• Experience with order processing, inventory, or parts sourcing is an asset
• Ability to coordinate with internal teams and external customers effectively
• Flexibility to support both counter sales and shipping/receiving activities

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Proficiency in Microsoft applications, generating reports, and advanced level computer skills.

This position may require licensing for compliance with export controls or sanctions regulations.

Requires significant work experience or specialized skills obtained through education, training, or on-the-job experience.

Due to the operational nature and specific job duties of this role, work is required to be completed 100% in person/On-site.

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.

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