Security Officer - Crisis Care Center

Position Purpose

This position is responsible for ensuring the security, safety, and well‑being of all Renown Health Property and individuals there within. Performance includes demonstration of the following leadership competencies: demonstrates ownership, creates improvement and innovation, creates a work environment marked by pride/joy, builds bridges/collaborates, adaptability, integrity, and trust. Reporting to an on‑duty Security supervisor or Senior Security Officer, the Security Officer (SO) ensures a secure environment for employees, patients, and visitors at all Renown Health facilities by providing service of the highest quality, which optimizes our patient’s healthcare experience.

This position is responsible for ensuring a secure environment for patients, staff, and visitors at all Renown Health properties. This will be done in a manner consistent with Renown Health’s values and goals.

The incumbent works to build a cooperative and proactive department using current law enforcement, security, and crime prevention technologies.

Responds to the needs and inquiries of the Renown Health community, creating a safe and secure environment for patients, staff, and visitors, and supporting a community‑based model. The incumbent sets standards for cross‑disciplinary work to improve customer service.

Responds to all calls assigned, ensures the making of reports, and maintains records.

Maintains patient confidentiality and informs the Security Officer in charge of all instances of required statutory reporting to state and federal agencies.

Promotes crime prevention and utilizes proactive techniques to reduce crime, theft, and loss of Renown Health property.

Administers patient restraints when authorized by an approved medical practitioner.

Is required to be cross‑trained as a security dispatcher.

Detains individuals subject to arrest who have committed a crime and pose an immediate threat. Security Officers may be required to appear in court and must be up‑to‑date on all Nevada criminal statutes and procedures.

Maintains the ability to interact with Reno Police Department, Washoe County Sheriff’s Department, Nevada State Police, University of Nevada Police, Department of Public Health Investigations, and other federal and out‑of‑state law enforcement agencies.

Must be able to work all shifts and respond during times of emergency.

Overtime may be required to ensure minimum staffing levels.

Provides all other duties as assigned.

Must successfully complete all required departmental training programs within 90 days, including but not limited to handcuffing certification, Oleoresin Capsicum (OC spray) certification, and non‑violent de‑escalation and intervention certification. The position is also eligible for higher‑level training in preparation for career advancement and position specialization, such as Field Training Officer, IAHSS Advanced Security Officer, and Taser End User certification.

This position does not provide patient care.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Education: Must have working‑level knowledge of the English language, including reading, writing, and speaking English. A high school degree preferred; a college degree in Criminal Justice or another related field preferred.

Experience: An understanding of police and security principles and 1‑year experience in law enforcement/security is desirable. Healthcare Security experience is desirable. High level of motivation and creativity in problem solving preferred. Excellent customer service skills preferred. Strong team building skills and self‑motivation preferred.

License(s): Valid State of Nevada or California driver's license and ability to pass Renown Health’s Department of Motor Vehicle Report criteria upon hire.

Certification(s): AHA Heart Saver certification is required within 12 months of hire. For department 100550:
Department approved handcuffing certification, OC spray certification, and de‑escalation training certification are required within 90 days of hire. IAHSS Basic Security Officer is preferred.

Computer / Typing: Must possess, or be able to obtain within 90 days, the computer skills necessary to complete online learning requirements for job‑specific competencies, access online forms and policies, and complete online benefits enrollment. Strong written, verbal, and computer skills are desirable.