Security Officer - Crisis Care Center

This position is responsible for ensuring the security, safety, and well‑being of all Renown Health Property and individuals there within. Performance includes demonstration of the following leadership competencies: ownership, creating improvement and innovation, building a work environment marked by pride and joy, building bridges and collaborating, adaptability, integrity, and trust. Reporting to an on‑duty Security supervisor or Senior Security Officer, the Security Officer (SO) is responsible for ensuring a secure environment for employees, patients, and visitors at all Renown Health facilities by providing service of the highest quality, which optimizes our patient’s healthcare experience.

This position is responsible for ensuring a secure environment for patients, staff, and visitors at all Renown Health properties in a manner consistent with Renown Health’s values and goals.

• Work to build a cooperative and proactive department using current law enforcement, security, and crime prevention technologies.
• Respond to the needs and inquiries of the Renown Health community and strive for a safe and secure environment for patients, staff, and visitors. Support and create a community‑based model and set standards for cross‑disciplinary work to improve customer service.
• Respond to all calls assigned, ensuring the making of reports and maintaining records.
• Maintain patient confidentiality and inform the Security Officer in charge of all instances of necessary statutory reporting to state and federal agencies.
• Promote crime prevention and utilize proactive techniques to reduce crime, theft, and loss of Renown Health property.
• Administer patient restraints when authorization is provided by an approved medical practitioner.
• Be cross‑trained as a security dispatcher.
• Detain individuals subject to arrest who have committed a crime and are an immediate threat; appear in court when required and stay up to date on all State of Nevada criminal statutes and procedures.
• Interact with the Reno Police Department, Washoe County Sheriff’s Department, Nevada State Police, University of Nevada Police, Department of Public Health Investigations, and other security, federal, and out‑of‑state law enforcement agencies.
• Work all shifts and, during times of emergency, be able to respond to Renown Health when called.
• Work overtime when necessary to ensure minimum staffing levels.
• Provide all other duties as assigned.
• Complete all required departmental training programs within 90 days, including handcuffing certification, Oleoresin Capsicum (OC Spray) certification, and non‑violent de‑escalation and intervention certification. Attend higher‑level training for career advancement and specialization such as Field Training Officer, IAHSS Advanced Security Officer, and Taser End User Certification.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Must have working‑level knowledge of the English language, including reading, writing, and speaking English. A high school degree is preferred; a college degree in Criminal Justice or another related field is preferred.

An understanding of police and security principles and 1‑year experience in law enforcement/security is desirable. Healthcare Security experience is desirable. High level of motivation and creativity in problem solving is preferred. Excellent customer service skills are preferred. Strong team‑building skills and self‑motivation are preferred.

• Valid State of Nevada or California driver’s license and ability to pass Renown Health’s Department of Motor Vehicle Report criteria upon hire.
• AHA Heart Saver certification required within 12 months of hire.
• Department‑approved handcuffing certification required within 90 days of hire.
• Department‑approved OC spray certification required within 90 days of hire.
• Department‑approved de‑escalation training certification required within 90 days of hire.
• IAHSS Basic Security Officer is preferred.

Must possess, or be able to obtain within 90 days, the computer skills necessary to complete online learning requirements for job‑specific competencies, access online forms and policies, complete online benefits enrollment, etc. Strong written, verbal and computer skills are desirable.

Actual salary offered may vary based on multiple factors, including but not limited to an individual’s location and their knowledge, skills, and experience as well as internal equity.