Retail Security Supervisor - Sparks

• Base Pay $18.00 / Hour
• Job Category Supervisor
• Employee Type Full Time

Description

Department: Retail

FLSAStatus: Non-Exempt

Reports To: General Manager

Provides shift-level guidance, coordination, and oversight of assigned security duties and procedures. This role supports operational execution and adherence to security protocols but does not include direct authority over hiring, termination, compensation, or formal disciplinary actions.

Dual Reporting Clarification : Thisroleoperatesunderdualreportingrelationships,receivingdirectionfrom

Retail Operationsleadershipand Security /Risk Management leadership.

• Primary Operational Reporting : Reportsdirectlytothe General Managerattheassignedretaillocationforday -to-day operations,scheduling,andstore-level priorities.
• Organizational Retail Reporting Line : Assistant Manager >
  General Manager >
  Field Operations Manager >
  Regional Director of Retail >
  Vice President of Growth
• Security Program(Dotted
  - Line)
  Reporting: Reportstothe Security Managerforallsecurity -specific programs,policies,procedures,standards,training,andoperationalsecurityneeds.
• Organizational Security Reporting Line : Security Manager >
  Director of Risk Management

The Retail Security Supervisor supports retail operations by serving in a dual-function role that combines reception and security responsibilities within the licensed retail facility. This position is responsible for maintaining a safe and secure environment for employees, customers, patients, and visitors; assessing and de-escalating situations; responding to workplace injuries and security incidents; and supporting regulatory compliance within retail operations.

• Serveastheprimaryreceptionpointforcustomers,patients,and visitors,includinggreetingindividuals,answering phones,andprovidingauthorizedinformationinaprofessionalmanner.
• Conduct customer intake procedures by verifying age through scanning valid identification and directing customers through initial purchasing steps.
• Enforcefacilityaccessrules,includingdenyingentryorrequestingindividualsleavethepremiseswhenrequiredbypolicy.
• Assess developing situations and engage with customers, patients, or employees to de-escalate conflicts, disturbances, or disruptive behavior in a calm and professional manner.
• Respondtoalarms,disturbances,injuries,accidents,security incidents,andemergencysituations.
• Leadinitialresponsetoworkplaceinjuries,including providing
  
  First
  
  AidandAEDsupportandassistingwithincidentdocumentationandfollow-up reporting.
• Initiate,document,andmaintainaccurateincidentreports,witness statements,andsecurityrecordsrelatedtosafety,security,orcomplianceevents.
• Coordinatewithemergencyservicesorlawenforcementwhenescalationisrequired.
• Protectcompanyassetsfromtheft,diversion,assault,fire,andothersafetyorsecurityrisks.
• Communicatesecurityconcerns,incidents,andongoingissuesduringshifttransitionstoensurecontinuityofcoverage.
• Maintaincustomerandpatientconfidentialityinaccordancewithapplicableprivacyandsecurityrequirements.
• Applycompanysecurityandsafetyprotocolsconsistentlyindailyoperations.
• Report customer,patient,oremployeeissuestosupervisorystaffandassistwithinvestigationandresolutionasappropriate.
• Maintain open,professionalcommunicationwithmanagement,security personnel,andretailstaff.
• Support retail,security,andoperationsleadershiptoensuresafeandsecurestoreoperations.
• Performotherdutiesasassigned.

All security,reception,surveillance,incident response,andcustomerinteractionactivitiesareperformedinaccordancewithcompanyproceduresandregulatoryexpectations.

• Conflict resolution and effective de-escalation of customer, patient, or employee situations
• Customerandpatientserviceexcellencedemonstratedthrough…