Division Manager - Fire Protection Service

Division Manager, Fire Protection Service

Since its inception in 1979 Overhead Fire Protection, Inc. has provided services within the fire sprinkler and alarm industry throughout Nevada and Northern California. We are a full-service company that designs, installs, repairs, services and inspects a variety of fire suppression systems. We are dedicated to providing complete customer satisfaction, competitive rates and personal attention to every single client. We are always available 24 hours a day, 7 days a week.

The Division Manager, Fire Protection Service is responsible for the overall leadership, performance, and profitability of the company's Fire Sprinkler Service & Inspection, Fire Alarm Service & Inspection, and Fire Extinguisher business lines. This role directs daily field operations, manpower planning, scheduling, quality control, and financial performance across all three service lines to ensure work is completed safely, on time, within budget, and in full compliance with applicable codes, AHJ requirements, and company standards.

The Division Manager acts as the connective tissue between ownership/executive leadership, office and administrative staff, and field technicians and inspectors — driving operational excellence, technician accountability, customer retention, and revenue growth across the combined life safety service portfolio.

Multi-Line Service & Inspection Operations

• Oversee day-to-day operations across all three service lines:

• Fire Sprinkler – inspection, testing, maintenance (ITM) and service/repair
• Fire Alarm – inspection, testing, monitoring coordination, service, and repair of fire alarm and detection systems
• Fire Extinguishers – inspection, recharge, hydrostatic testing, and sales/replacement programs

• Coordinate cross-trained manpower allocation and technician scheduling to maximize route density and billable utilization across all three lines.

• Partner with dispatch/scheduling staff to manage recurring inspection cycles, renewal cadence, and deficiency follow-up work.

• Ensure timely completion of inspection reports, code-required documentation, and submission to AHJs, monitoring companies, and customers.

• Monitor fleet, tools, testing equipment, and inventory (parts, extinguishers, alarm devices) across the division.

• Drive continuous improvement of field workflows, technology adoption (e.g., mobile inspection software), and operational systems.

Field Leadership

• Directly lead Managers, Lead Technicians, Inspectors, and field personnel across sprinkler, alarm, and extinguisher teams.

• Conduct regular jobsite and ride-along visits to audit workmanship, safety practices, and customer interaction quality.

• Provide coaching, performance evaluations, and accountability structures for technicians and inspectors.

• Lead recruiting, hiring, onboarding, and retention efforts for licensed and certified field staff.

• Champion technician certification, cross-training, and apprenticeship development across all three service lines.

Financial Oversight

• Own the division's P&L, including revenue growth, labor efficiency, and gross margin performance by service line.

• Review job costing, labor hours, and production tracking; identify and correct cost overruns or productivity gaps.

• Partner with ownership/executive leadership on forecasting revenue, backlog, staffing needs, and cash flow.

• Drive deficiency-to-repair conversion and inspection-to-service upsell to grow recurring revenue.

• Review and approve quotes, change orders, and pricing for service and inspection work.

• Establish and track production goals and KPI metrics by service line.

Safety & Compliance

• Enforce OSHA safety standards and company safety policies across all field operations.

• Ensure compliance with applicable NFPA standards, including NFPA 10, 13, 14, 20, 25 and 72 as well as local AHJ requirements and state/local licensing regulations.

• Maintain required technician licensing, certifications, and continuing education across all three services.

• Lead safety meetings, incident investigations, and corrective action planning.

• Promote and reinforce a strong, visible safety culture throughout the…