Our Place, Women's Shelter - Overnight Shift Support Staff

Overview

WHO WE ARE We are more than a nonprofit organization. We are a ministry of service that includes nearly 400 paid, professional employees dedicated to helping those in need to rebuild their lives and reach their full potential. Founded locally in 1911, the Northern California & Northern Nevada affiliate of Volunteers of America (VOA-NCNN) is one of the largest providers of social services in the region, operating more than 40 programs including housing, employment services, substance abuse, and recovery services to families, individuals, veterans, seniors, and youth.

VOA-NCNN provides shelter or housing to over 3,500 men, women, and children every night.

OUR MISSION To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. Volunteers of America Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across Northern California & Northern Nevada.

PROGRAM AND LOCATION VOA-NCNN, a Certified Great Place to Work, is recruiting for Overnight Shift Support Staff positions, 1000 PM - 630 AM the next day, at Our Place, Women's Shelter. Our Place is a housing focused shelter designed to create a safe and stable environment for women and families who are experiencing homelessness. Our Place connects our guests with services and places them into permanent housing.

Located on a 20-acre campus, this emergency shelter operates several homes, a welcome/intake center, dining hall, and a clothing boutique for 138 women, 38 families and 20 senior women and their animal companions. During the winter, Our Place also provides emergency housing for an additional 25 women. These are full-time positions. Full-time employees (working 30 or more hours a week) are eligible for a benefits package that includes paid holidays, vacation, health, dental, vision, life, and short-term disability insurance coverage.

POSITION SUMMARY

The Support Staff is responsible for compassionately and professionally assuring quality service in a safe, nonjudgmental manner to all program participants regarding the specific program objectives. Objectives include supportive interaction with program participants and team members, assessment of participants  needs, support for the safety and integrity of all residents, and performance of all work duties as required. Work is performed cost-effectively in a service-oriented manner related to established organizational standards.

OBJECTIVES/ACTIVITIES

• Responsible for performing daily work requirements to achieve established objectives of the department.
• Explain program rules and regulations to residents and facilitate participant observance of the rules.
• Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines.
• Provide “awake” shift coverage and maintain an engaging presence on the grounds.
• Conduct regular wellness, safety and sanitation checks during designated periods.
• Maintain daily reports to provide statistical information.
• Perform housekeeping and other maintenance tasks, such as laundry, cleaning services or plunging the toilet. Prepare rooms and dorm areas for the next participant. Maintain and monitor staff area cleanliness to meet the county s health and sanitation requirements.
• Respond to all participant questions and concerns.
• Perform clerical duties on shift, including but not limited to, answering telephone, email correspondence, computer application, recording messages, sorting mail, and filing as necessary.
• Maintain clear, thorough, routine communication with all participants.
• May perform other duties as assigned.
• Responsible for assistance with participant property management
• Coordinates and inventories all participant property brought in the Our Place campus.
• Provides participant property as requested.
• Manages the storage of discarded or property left by exited participants based on a timeline in alignment with property policy.
• Post removal notices of unattended belongings and bicycles not parked in the appropriate…