Our Place, Women's Shelter - Overnight Shift Support Staff

Overview

WHO WE ARE:

We are a nonprofit organization and a ministry of service with about 400 paid, professional employees dedicated to helping those in need rebuild their lives. VOA-NCNN operates more than 40 programs including housing, employment services, substance abuse, and recovery services for families, individuals, veterans, seniors, and youth. VOA-NCNN provides shelter or housing to over 3,500 people each night.

OUR MISSION:
To change individual lives, instill hope, increase self-worth and facilitate independence through quality housing, employment, and related supportive services. VOA Northern California & Northern Nevada inspires self-sufficiency, dignity, and hope by providing critical health and human services to thousands of vulnerable individuals and families across the region.

PROGRAM AND

LOCATION:

VOA-NCNN, a Certified Great Place to Work, is recruiting for Overnight Shift Support Staff positions from 1:00 PM to 6:30 AM at Our Place, Women s Shelter. Our Place is a housing-focused shelter designed to create a safe and stable environment for women and families experiencing homelessness. It connects guests with services and places them into permanent housing. Located on a 20-acre campus, this emergency shelter operates a welcome/intake center, dining hall, and a clothing boutique for 138 women, 38 families, and 20 senior women and their animal companions.

During winter, Our Place provides emergency housing for an additional 25 women. These are full-time positions with benefits for employees working 30 or more hours per week.

The Support Staff is responsible for compassionately and professionally assuring quality service in a safe, nonjudgmental manner to all program participants regarding the program objectives. Responsibilities include supportive interaction with participants and team members, assessing participants  needs, supporting the safety and integrity of residents, and performing assigned duties. Work is performed cost-effectively in a service-oriented manner consistent with organizational standards.

• Perform daily work requirements to achieve department objectives.
• Explain program rules and regulations to residents and facilitate observance of the rules.
• Coordinate meal preparation/service, bed/sleeping assignments, showers, laundering, and other daily routines.
• Provide awake shift coverage and maintain an engaging presence on the grounds.
• Conduct regular wellness, safety and sanitation checks.
• Maintain daily reports to provide statistical information.
• Perform housekeeping and maintenance tasks (laundry, cleaning, etc.); prepare rooms for the next participant; maintain cleanliness in staff areas to meet health and sanitation requirements.
• Respond to participant questions and concerns; perform clerical duties on shift (telephone, email, computer applications, messages, mail, filing).
• Maintain clear, thorough, routine communication with all participants.
• May perform other duties as assigned.
• Assist with participant property management; coordinate and inventory participant property; provide property as requested.
• Manage storage of discarded or left property in alignment with property policy; post removal notices for unattended belongings; ensure safety and security of property at all times.
• Maintain daily program maintenance in compliance with company policies; document and report client concerns or infractions affecting security; oversee linen documentation and inventory; assist participants with linen replacements; oversee restrooms, showers, and laundry facilities.
• Complete shift logs, observation logs, and incident reports; monitor equipment and supplies inventory; restock as needed.
• De-escalate crises and respond appropriately to emergencies; coordinate with case managers and shelter staff to address participant needs.
• Coordinate with on-site staff and external partners; adhere to ethical standards, confidentiality laws, and program philosophy guidelines.
• Assist with training and development of new staff; identify ongoing training needs and report to management; participate in program development activities to improve operations.
• Maintain a safe work environment with knowledge of fire, safety, and health standards.
• Assist participants in the Boutique: help select clothing and personal items, guide boutique policies, and ensure equitable distribution; sort, organize, restock donations; monitor inventory and communicate shortages or high-demand items to management; document distribution as required by shelter policies.
• Coordinate with case managers and shelter staff to address participant needs; manage inclement weather overflow and warming center areas; coordinate with main shelters to manage capacity and communicate availability; follow weather protocols.
• Provide awake shift coverage and maintain ground security; conduct hourly safety and security checks during designated periods.
• Model positive behavior and support residents toward self-sufficiency; participate in staff…