Program Manager - Tropicana Trails Supportive ; PSH

Program Manager

Hours: Monday - Thursday, 7:00am - 5:00pm

Status: Full Time, Exempt

Reports to: Director of Special Projects

The Program Manager oversees daily operations, compliance, and quality assurance for the Tropicana Trails PSH program, ensuring services align with HOME-ARP requirements, Housing First principles, and trauma-informed care. This role partners with HELP of Southern Nevada, property management, funders, and community providers to promote long-term housing stability and positive resident outcomes.

• Provide operational leadership for the Tropicana Trails PSH program, ensuring services align with HOME-ARP, HUD, Housing First, trauma-informed care, and agency requirements.
• Develop and maintain program procedures, monitor performance, support quality assurance, and participate in strategic planning and continuous improvement.
• Coordinate referrals, admissions, eligibility determinations, lease-up, occupancy, unit turnover, and housing stability activities in accordance with the Tenant Selection Plan and HOME-ARP requirements.
• Collaborate with property management and service partners to resolve housing barriers, support tenancy, and promote long-term housing retention.
• Supervise or coordinate supportive services, individualized service planning, and resident access to behavioral health, medical care, substance use treatment, employment, benefits, financial literacy, life skills, and transportation resources.
• Recruit, train, supervise, coach, and evaluate staff; conduct team meetings, case consultations, supervision, and professional development activities.
• Monitor compliance with HOME-ARP, HUD, Fair Housing, Equal Opportunity, confidentiality, HMIS, documentation, and agency requirements; conduct file reviews and prepare for monitoring visits and audits.
• Serve as liaison with SNRHA, Clark County, Continuum of Care partners, property management, George Gekakis Inc., HELP leadership, funders, providers, and community organizations.
• Track program outcomes, analyze data, and prepare required reports for leadership, funders, and stakeholders.
• Assist with budget monitoring, expenditure tracking, grant reporting, and fiscal accountability.
• Respond to resident crises and critical incidents, coordinate emergency response when needed, support de‑escalation and safety planning, and ensure appropriate documentation and follow‑up.
• Perform other related duties as assigned.

• Knowledge of PSH, Housing First, trauma-informed care, Motivational Interviewing, case management best practices, and services for people experiencing or at risk of homelessness.
• Knowledge of HOME-ARP, HUD, Fair Housing, Equal Opportunity, confidentiality, HMIS, affordable housing operations, tenant selection, eligibility, lease-up, occupancy, and housing retention requirements.
• Knowledge of Southern Nevada community resources, including behavioral health, medical care, substance use treatment, employment, benefits, financial literacy, life skills, and transportation supports.
• Ability to lead, supervise, coach, and evaluate multidisciplinary teams while promoting a trauma-informed, strengths-based, resident-centered work environment.
• Ability to manage complex housing and supportive services programs, develop procedures, monitor performance, and ensure regulatory and contractual compliance.
• Ability to analyze data, identify trends, measure outcomes, prepare accurate reports, and use information to support program improvement.
• Ability to build collaborative partnerships and communicate effectively with residents, staff, property management, funders, providers, community partners, and the public.
• Ability to exercise sound judgment, resolve conflict, respond to…