Onsite Warehouse Support Specialist

Role Description

The Onsite Merchant Support Specialist monitors and completes inventory control related activities for all Ship Bob merchants at our partner fulfillment centers. As the sole Ship Bob representative onsite, the specialist partners directly with leadership and associates to resolve any merchant concerns or requests. The role reports to the Manager, SFN Quality.

• Run daily cycle counting and inventory control processes according to written SOPs utilizing partner resources.
• Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite.
• Perform physical location checks to ensure quality and reconcile inventory variances within a 24‑hour SLA.
• Determine root cause of inventory adjustments and lead efforts to correct.
• Perform audits or other actions requested by merchants within the site.
• Respond and resolve merchant-facing requests via ticketing system around inventory related issues within 2‑hour SLA.
• Vocalize concerns around inventory practices to OSS Area Manager and Operations Manager to identify areas of opportunity in day‑to‑day processes.
• Communicate updates and relay important operational information about merchants directly to OSS Area Manager.
• Present weekly performance reports during business review with leaders from partner fulfillment center.
• Comply with all food safety and compliance policies and regulations.
• Ensure products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality.
• Other duties and responsibilities as necessary.

• 2+ years of experience with ICQA processes in a 3PL or warehousing environment.
• Proficiency with Warehouse Management System software.
• Experience using an RF scanner preferred.
• Demonstrated ability to work independently without direct supervision on‑site.
• Effective written and verbal communication skills; excellent reading comprehension; experience communicating directly with customers or vendors preferred.
• Excellent time‑management and prioritization skills.
• Excellent attention to detail.
• Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members.
• Comfortable in a fast‑paced and highly adaptive environment.
• Ability to lift 50 lbs. without any health limitations.
• Able to stand and walk continuously during and up to an 8‑10hr shift or more based on business needs.
• Able to bend, stoop, reach above, and push/pull frequently.
• Medical, Dental, Vision & Basic Life Insurance.
• Paid Maternity/Parental Leave Program.
• Paid Holidays & Flexible Time Off Program.

Ship Bob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.