Head of Customer Solution Center

Overview

Are you ready to revolutionize tape with us? At tesa, we're not just colleagues; we're collaborators who thrive on pushing boundaries and challenging the status quo. Our mission is to create sustainable adhesive solutions that improve the work, products, and lives of our customers
- we're passionate about making a difference! Our Customer Solution Center (CSC) is at the forefront of providing technical expertise, co-development projects, and comprehensive on-site support for our customers and we are looking for a dynamic and experienced leader to head our Customer Solution Center in North America!

The Head of Customer Solution Center will be responsible for overseeing all CSC activities, including managing testing capabilities, on-site support, and technical training for sales and customers. This person will lead a team of highly skilled Application Engineers and Application Solution Engineers across various business fields, ensuring seamless collaboration, innovation, and customer satisfaction. This role is key to driving the development and execution of strategies that align with global R&D initiatives, while also addressing the unique needs of our North American customer base.

• Lead and manage the CSC team, ensuring technical excellence and strong cross-functional collaboration.
• Oversee all testing capabilities, ensuring equipment is maintained and used efficiently, and aligned with global quality management standards.
• Drive the co-development of new products, applications, and customer-specific solutions, ensuring a high success rate for spec-in projects.
• Provide leadership in offering on-site troubleshooting and product launch support, ensuring a superior customer experience.
• Continuously improve training programs for sales teams and customers, delivering technical education that strengthens relationships and builds trust.
• Manage budgets for investments, maintenance, and repairs of CSC facilities and equipment.
• Collaborate with global CSC teams to optimize capacity and resource allocation.
• Stay informed on industry trends and competitive products, recommending strategic investments in technology and equipment.
• Other duties as assigned.

• Master’s degree in Engineering, Chemistry, Physics, or a related field.
• 3-5 years of experience in technical sales support, customer consultancy, and industrial consumables or investment goods.
• Demonstrated experience leading teams, including setting, tracking, and driving performance against objectives and KPIs.
• Excellent communication and presentation skills, with intercultural awareness and a hands-on approach.
• Ability to build high-level relationships with customers, partners, and industry leaders.
• Willingness to travel (up to 50%).