Store Manager - Sparta

Essential Job Functions Christ-Centered Leadership

• Lead and equip the team to reveal Christ in every aspect of their work.
• Foster a culture of prayer, devotion, unity, and biblical hospitality.
• Tell the Mel Trotter Mission Thrift story regularly and connect staff and customers to the mission.

• Hire, train, mentor, and develop all store staff; partner with Team Services when needed.
• Conduct ongoing coaching, performance evaluations, and corrective actions following HR guidelines.
• Maintain accurate and timely HR documentation including coaching opportunities, hiring and termination paperwork, workers’ compensation documents, payroll processing and scheduling.
• Process payroll accurately and on time, including verifying hours, calculating pay, managing deductions, and resolving payroll issues.
• Promote a positive, professional, and spiritually encouraging work environment.
• Ensure compliance with labor laws, company policies, safety guidelines, and operational standards.
• Schedule staff to meet projected store needs and manage labor efficiently.

• Perform and train staff in donation acceptance, presorting, pricing, and processing of merchandise.
• Maintain brand standards for store appearance, cleanliness, floor sets, signage, restrooms, and customer areas.
• Lead daily retail operations including cash handling, POS functions, refunds, and transaction accuracy.
• Ensure opening and closing procedures are completed with excellence and in alignment with company standards.
• Train and hold staff accountable for proper pricing, value recognition, and processing quality.
• Oversee store merchandising, display changes, stocking, and product rotation to maximize sales.
• Maintain clean and organized reception, presort, and processing areas.
• Maintain minimum pieces per hour efficiency and ensure processors are meeting the same standards to optimize Retail and Processing Operations.

• Review revenue projections, labor targets, and daily store metrics to guide decision-making.
• Complete accurate financial reporting, deposits, and register audits; ensure accuracy and security of all funds.
• Perform daily bank deposit drop-offs to local banks.
• Review Cyfe Dashboard daily and communicate sales and processing targets to the team.
• Adjust staffing, workflow, production output, and floor strategy according to financial projections.
• Manage shrink, waste, inventory integrity, and stewardship of all donated items.

• Ensure all safety procedures, hazard removal, emergency protocols, and OSHA standards are followed.
• Monitor store facility conditions and address safety concerns promptly.
• Document and report incidents, injuries, customer issues, and operational concerns to the Director of Operations.

• Communicate daily with Leadership regarding store needs, opportunities, concerns, and updates.
• Partner with the Wholesale Department to understand current processes, pricing changes, and sorting procedures.
• Foster unity between Processing and Retail teams through consistent communication and shared goals.
• Ensure all daily, weekly, and monthly reports are completed accurately and on time.

Mel Trotter Mission Thrift team members believe the following:

• We believe in the Holy Trinity—God the Father, God the Son, and God the Holy Spirit.
• We believe God the Father sent His Son, Jesus, as the ultimate sacrifice for our sins.
• We believe in Jesus for the forgiveness of our sins.
• We believe the Bible is God’s true Word.

Additional Expectations for Management:

• Actively participating in or seeking participation in a church community.
• Ability to share the Gospel and disciple others when opportunities arise.
• Lead daily devotionals and prayer with the team.

• A servant’s heart and genuine love for people.
• Excellent communication skills—written and verbal.
• Strong leadership, coaching, and conflict-resolution skills.
• Ability to make data-informed decisions using dashboards, reports, and projections.
• Detail-oriented with strong organizational and time management skills.
• Ability to solve problems, think…